Financial Ombudsman Service in Edinburgh is seeking an experienced Operational People Manager to lead a team of 15+ Investigators, driving fair, timely outcomes for customers. This is a permanent, full-time role with a hybrid working pattern and 4 days in the office every fortnight.
You will coach performance, manage change, and use MI data to spot trends, address gaps, and support colleagues’ development. The role reports to Ombudsman Leader and offers growth.
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Operations People Leader | Grow Teams & Performance employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and inclusive work culture in Manchester, where you can make a meaningful impact on the lives of consumers facing financial disputes. With a strong commitment to employee development, generous benefits including a competitive salary, comprehensive health coverage, and opportunities for personal growth, you'll find a rewarding career path that values your contributions and promotes work-life balance through flexible working arrangements. Join us and be part of a diverse team dedicated to fairness and integrity in financial services.
Contact Details:
Financial Ombudsman Service Recruitment Team
