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- Tasks: Join our Board to oversee and support strategic objectives in a dynamic environment.
- Company: The Financial Ombudsman Service resolves customer complaints in the financial services sector.
- Benefits: Earn £24,500 for up to 20 days of commitment per year.
- Why this job: Be part of a vital service that drives fairness and innovation in financial services.
- Qualifications: Experience at Executive or Board level in regulated environments, especially in HR, remuneration, or legal.
- Other info: Applications close at 9am on Friday 8th August 2025.
The predicted salary is between 24500 - 24500 £ per year.
Financial Ombudsman Service
Non-Executive Directors
Remuneration: £24,500; Time Commitment: up to 20 days per annum
Location: London
The Financial Ombudsman Service is a free and impartial service that aims to resolve customer complaints in an efficient and effective way. We sit at the heart of the financial services ecosystem and financial regulatory family and we play a vital role for consumers to get redress when things go wrong. We set the standard for modern, efficient, and accessible alternative dispute resolution and every year we resolve thousands of disputes between consumers or small businesses and their financial service providers. We use and share our insight with key stakeholders across the financial services sector and bodies such as the FCA and HM Treasury in order to improve the whole financial services ecosystem. We also have a role to ensure we work with partners to create a surer climate for investment by delivering on our core purpose.
The government, in support of its Growth Mission, has asked the country’s regulators to remove barriers to economic growth and create a regulatory environment that boosts investment, innovation and opportunity across the United Kingdom. Financial services is a critical part of this growth. Now is an exciting and critical time to join the Financial Ombudsman Service and lead our journey as we drive forward significant organisational reform and technological transformation.
We are looking for two dynamic Non-Executive Directors whose skills and experience will complement the diversity of our current Board, bringing strong oversight, support and challenge, as we work to meet our strategic objectives and deliver on our core purpose. We are interested in individuals with Executive and/or Board level experience who bring an understanding of working in complex, highly regulated environments, and who have specific experience and knowledge of one or more of the following areas: workforce and HR, remuneration or legal.
If you have a passion for fairness and excellence then we’d love to hear from you.
The appointment of the NED’s of the Financial Ombudsman Service will be made by the FCA.
To find out more, please click apply on website.
For a confidential conversation about the role, please contact:
FOSNEDS@gatenbysanderson.com
Closing date for applications is 9am Friday 8th August 2025
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Non-Executive Directors (London) employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Executive Directors (London)
✨Tip Number 1
Network with professionals in the financial services sector, especially those who have experience with regulatory bodies like the FCA. Attend industry events or webinars to connect with potential contacts who can provide insights or even refer you for the Non-Executive Director position.
✨Tip Number 2
Familiarise yourself with the current challenges and reforms within the Financial Ombudsman Service and the broader financial services landscape. This knowledge will help you articulate how your skills and experience can contribute to their strategic objectives during discussions.
✨Tip Number 3
Consider reaching out to current or former Non-Executive Directors to gain insights into their experiences and the expectations of the role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your understanding of governance and oversight in a highly regulated environment. Be ready to share specific examples from your past roles that demonstrate your ability to provide support and challenge effectively, which is crucial for a Non-Executive Director.
We think you need these skills to ace Non-Executive Directors (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Non-Executive Director at the Financial Ombudsman Service. Familiarise yourself with their mission and the current challenges they face in the financial services sector.
Tailor Your CV: Highlight your relevant experience, particularly in executive or board-level roles. Emphasise your understanding of complex regulatory environments and any specific expertise in workforce and HR, remuneration, or legal matters.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fairness and excellence. Explain how your skills align with the strategic objectives of the Financial Ombudsman Service and why you are interested in this role.
Proofread and Submit: Before submitting your application, carefully proofread all documents to ensure there are no errors. Make sure your application is complete and submit it through our website by the closing date.
How to prepare for a job interview at Financial Ombudsman Service
✨Understand the Organisation's Mission
Familiarise yourself with the Financial Ombudsman Service's core purpose and mission. Be prepared to discuss how your skills and experience align with their goal of resolving customer complaints effectively and efficiently.
✨Showcase Relevant Experience
Highlight your executive or board-level experience, especially in complex, regulated environments. Be ready to provide examples of how you've contributed to organisational reform or technological transformation in previous roles.
✨Demonstrate Passion for Fairness
Express your commitment to fairness and excellence during the interview. Share specific instances where you advocated for consumer rights or improved processes that benefited stakeholders.
✨Prepare Thoughtful Questions
Prepare insightful questions about the challenges and opportunities facing the Financial Ombudsman Service. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values and goals.
