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- Tasks: Join our Board to oversee and support strategic objectives in financial dispute resolution.
- Company: The Financial Ombudsman Service resolves customer complaints in the financial services sector.
- Benefits: Earn £24,500 for up to 20 days of impactful work per year in London.
- Why this job: Be part of a vital mission to enhance fairness and innovation in financial services.
- Qualifications: Seeking individuals with Executive or Board experience in regulated environments, especially HR or legal.
- Other info: Confidential conversations available; apply by 9am on 8th August 2025.
The predicted salary is between 24500 - 24500 £ per year.
The Financial Ombudsman Service is a free and impartial service that aims to resolve customer complaints in an efficient and effective way. We sit at the heart of the financial services ecosystem and financial regulatory family and we play a vital role for consumers to get redress when things go wrong. We set the standard for modern, efficient, and accessible alternative dispute resolution and every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.
We use and share our insight with key stakeholders across the financial services sector and bodies such as the FCA and HM Treasury in order to improve the whole financial services ecosystem. We also have a role to ensure we work with partners to create a surer climate for investment by delivering on our core purpose. The government, in support of its Growth Mission, has asked the country’s regulators to remove barriers to economic growth and create a regulatory environment that boosts investment, innovation and opportunity across the United Kingdom. Financial services is a critical part of this growth.
Now is an exciting and critical time to join the Financial Ombudsman Service and lead our journey as we drive forward significant organisational reform and technological transformation. We are looking for two dynamic Non-Executive Directors whose skills and experience will complement the diversity of our current Board, bringing strong oversight, support and challenge, as we work to meet our strategic objectives and deliver on our core purpose.
We are interested in individuals with Executive and/or Board level experience who bring an understanding of working in complex, highly regulated environments, and who have specific experience and knowledge of one or more of the following areas: workforce and HR, remuneration or legal. If you have a passion for fairness and excellence then we’d love to hear from you.
The appointment of the NED’s of the Financial Ombudsman Service will be made by the FCA. Closing date for applications is 9am Friday 8th August 2025.
Non-Executive Directors employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
FOSNEDS@gatenbysanderson.com
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Executive Directors
✨Tip Number 1
Familiarise yourself with the Financial Ombudsman Service's mission and values. Understanding their core purpose will help you articulate how your experience aligns with their goals during any discussions or interviews.
✨Tip Number 2
Network with current or former Non-Executive Directors in similar organisations. They can provide valuable insights into the role and expectations, which can help you tailor your approach when engaging with the selection panel.
✨Tip Number 3
Stay updated on current trends and challenges within the financial services sector. Being knowledgeable about recent developments will demonstrate your commitment and readiness to contribute effectively to the Board.
✨Tip Number 4
Prepare thoughtful questions to ask during your conversations with the selection committee. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values and expertise.
We think you need these skills to ace Non-Executive Directors
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Non-Executive Director at the Financial Ombudsman Service. Familiarise yourself with their mission and how your skills can contribute to their objectives.
Tailor Your CV: Highlight your relevant experience in complex, regulated environments, particularly in workforce and HR, remuneration, or legal sectors. Use specific examples that demonstrate your oversight and strategic capabilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for fairness and excellence. Clearly articulate why you are interested in this role and how your background aligns with the needs of the Financial Ombudsman Service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Financial Ombudsman Service
✨Understand the Role
Make sure you have a clear understanding of what a Non-Executive Director does, especially in the context of the Financial Ombudsman Service. Familiarise yourself with their mission, values, and recent initiatives to demonstrate your genuine interest.
✨Showcase Relevant Experience
Highlight your executive or board-level experience, particularly in complex, regulated environments. Be prepared to discuss specific examples that showcase your skills in workforce management, remuneration, or legal matters.
✨Prepare Thoughtful Questions
Prepare insightful questions about the organisation's strategic objectives and challenges. This shows your engagement and helps you assess if the role aligns with your values and expertise.
✨Demonstrate Passion for Fairness
Express your commitment to fairness and excellence in financial services. Share any relevant experiences or insights that illustrate your dedication to improving consumer outcomes and driving organisational reform.
