At a Glance
- Tasks: Join our Board to oversee and guide the Financial Ombudsman Service's strategic objectives.
- Company: Be part of a vital service that resolves financial disputes for consumers and businesses.
- Benefits: Competitive remuneration of £24,500 for approximately 15 days of commitment per year.
- Other info: Exciting opportunity to influence digital transformation and enhance customer experiences.
- Why this job: Make a real impact on fairness and innovation in the financial services sector.
- Qualifications: Executive or Board-level experience in regulated environments; strategic thinking and governance skills required.
The predicted salary is between 24500 - 24500 € per year.
The Financial Ombudsman Service is a free and impartial service that aims to resolve customer complaints in an efficient and effective way. We sit at the heart of the financial services ecosystem and wider regulatory family, and we play a vital role for consumers and small businesses to secure redress when things go wrong. Every year we resolve thousands of disputes, setting the standard for modern, efficient and accessible alternative dispute resolution. We also use and share the insight gained from our casework with key stakeholders across the financial services sector and with bodies such as the FCA and HM Treasury, helping to strengthen the wider financial services environment and support a more confident climate for investment.
This is an important moment for the organisation as we continue to evolve in response to rapid technological change, shifting consumer expectations and the increasingly complex landscape of financial services. The government, in support of its Growth Mission, has asked the country’s regulators to remove barriers to economic growth and create a regulatory environment that boosts investment, innovation and opportunity across the United Kingdom. Now is an exciting and important time to join the Financial Ombudsman Service and help lead our journey as we deliver significant organisational reform and drive forward major digital and technological transformation.
We are looking for two dynamic Non-Executive Directors whose skills and experience will complement the diversity of our current Board, bringing strong oversight, support and challenge as we work to meet our strategic objectives and deliver on our core purpose. We are seeking individuals with Executive and/or Board-level experience gained in complex, highly regulated environments, and who can demonstrate the ability to think strategically, scrutinise performance and contribute effectively to robust governance.
- One appointment will focus on AI and technology, bringing strategic insight into how emerging technologies, including AI, automation and data-driven tools, can enhance the way we work, improve customer journeys and strengthen the organisation’s wider transformation.
- The second appointment will bring broad financial services and commercial expertise, contributing a strong understanding of markets, regulation and customer trends, and helping ensure the organisation remains resilient, responsive and financially sustainable.
If you have a passion for fairness, independence and delivering excellent outcomes for consumers and financial businesses alike, we would be delighted to hear from you. The appointment of the NEDs of the Financial Ombudsman Service will be made by the FCA.
The closing date for applications is 09:00, 1st May 2026.
Non-Executive Director employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a unique opportunity to contribute to the evolution of financial services in London. With a commitment to fairness and independence, employees benefit from a collaborative work culture that values diverse perspectives and fosters professional growth through strategic oversight and governance. Joining our team means being at the forefront of significant organisational reform and technological transformation, making a meaningful impact on consumers and businesses alike.
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Non-Executive Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for Non-Executive Director roles. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the Financial Ombudsman Service thoroughly, understand their mission, and think about how your skills in AI, technology, or financial services can contribute to their goals. Tailor your responses to show how you can add value.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any conversation or interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Apply through our website! We’ve got all the details you need to make your application stand out. Plus, it’s the best way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace Non-Executive Director
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who we are at the Financial Ombudsman Service. Tailor your application to reflect our values of fairness and independence, showing how your experience aligns with our mission.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is clear and to the point. Highlight your relevant skills and experiences without unnecessary fluff – we want to see what makes you a great fit!
Showcase Your Strategic Thinking:As a Non-Executive Director, strategic insight is key. Use your application to demonstrate how you've successfully navigated complex environments and contributed to governance in previous roles. We want to see your thought process!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Stuff
Make sure you thoroughly understand the Financial Ombudsman Service and its role in the financial services ecosystem. Familiarise yourself with recent developments in the sector, especially around AI and technology, as well as the challenges consumers face. This will help you demonstrate your strategic insight during the interview.
✨Showcase Your Experience
Prepare to discuss your previous Executive or Board-level experience in detail. Think about specific examples where you've provided oversight, challenged performance, or contributed to governance in complex environments. This will help the interviewers see how your background aligns with their needs.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions that show your interest in the organisation's future, particularly regarding their digital transformation and regulatory environment. This not only demonstrates your engagement but also helps you assess if this role is the right fit for you.
✨Emphasise Your Passion for Fairness
The Financial Ombudsman Service values fairness and independence. Be ready to articulate why these principles matter to you and how they align with your professional ethos. Sharing personal anecdotes or experiences can make your passion more relatable and memorable.
