At a Glance
- Tasks: Lead innovative recruitment campaigns and shape the future of Talent Acquisition.
- Company: Join the Financial Ombudsman Service, a values-driven organisation making a real impact.
- Benefits: Enjoy flexible working, competitive salary, and extensive personal development opportunities.
- Other info: Dynamic team culture with a commitment to diversity and inclusion.
- Why this job: Be at the forefront of transforming recruitment with data, technology, and a focus on inclusivity.
- Qualifications: Experience in end-to-end recruitment and a passion for engaging diverse talent.
The predicted salary is between 31500 - 38500 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Help shape the future of Talent Acquisition at FOS. Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation. We're not just hiring; we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: £42,445 London; £37,636 Coventry
Reporting to: Talent Acquisition Workforce Planning Lead
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers. This is an exciting time to join our Talent Acquisition team. We’re evolving how we attract, engage and hire talent, moving beyond traditional recruitment towards a more proactive, skills-led and insight-driven approach.
As a Senior Talent Acquisition Adviser, you’ll play an important part in that journey, partnering with leaders to understand future workforce needs, developing targeted attraction and direct sourcing strategies, building talent pipelines and championing internal mobility. You’ll also help us make smarter use of data, technology and AI, while continuing to deliver an inclusive and high-quality candidate experience.
What You’ll Do:
- Lead recruitment campaigns from end to end, partnering with hiring managers to understand their needs and shape effective attraction, sourcing and assessment strategies.
- Proactively find and engage great talent, using direct sourcing, talent pipelines and tools such as LinkedIn Recruiter, HiredScore and Candidate Engagement to reach both active and passive candidates.
- Be a trusted recruitment adviser, bringing market insight, data and professional judgement to challenge thinking, influence hiring decisions and recommend the right recruitment approach.
- Create an inclusive and engaging candidate experience, championing our employer brand, internal mobility and fair, skills-based recruitment while ensuring candidates remain engaged throughout their journey.
- Help shape the future of Talent Acquisition, using data, insight, technology and AI to improve how we recruit, identify future skills and continuously evolve our recruitment practices.
Minimum Criteria:
- End-to-end recruitment delivery. Demonstrable experience independently managing complex, specialist and/or high-volume recruitment campaigns from briefing through to offer, including attraction, screening, assessment and stakeholder management.
- Direct sourcing and talent pipelining. Proven experience proactively identifying and engaging active and passive candidates, using tools such as LinkedIn Recruiter, HiredScore, Candidate Engagement or equivalent sourcing technology, with evidence of building talent pipelines.
- Recruitment consultancy and stakeholder influence. Demonstrable experience advising and influencing hiring managers and senior stakeholders, using recruitment expertise, talent-market insight and data to shape attraction, selection and hiring decisions.
- Inclusive and skills-based recruitment. Proven experience designing or delivering fair, inclusive and skills-based recruitment and assessment approaches, with evidence of improving candidate experience and/or supporting diverse hiring outcomes.
- Data, technology and continuous improvement. Demonstrable experience using recruitment data, ATS/recruitment technology and digital or AI-enabled tools to improve recruitment decisions, candidate engagement, efficiency or recruitment processes.
Why You'll Love Working With Us:
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.
- Flexibility: Work your way — remote, hybrid, or in-office.
- Wellbeing: Health plan, gym memberships, mental health support.
- Growth: We invest in your future with courses, mentorship, promotions.
- Culture: Diverse. Inclusive. Collaborative. Fun.
We pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including: 25 days holiday entitlement, with the option to buy up to 15 days extra or sell up to 5 days (all figures are full-time equivalent).
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave. Employer provided benefits such as Private medical insurance, Income protection, Critical illness cover, Life assurance cover, to name a few. Choice of voluntary benefits including Technology scheme, Dental cover, Travel insurance amongst others. Gym membership discounts, a fully equipped on-site wellness centre open 24/7 in London only, and remote classes.
Designed to be flexible across different life stages, our approach goes beyond a one size fits all model - recognising contribution and supporting wellbeing.
Please upload a copy of your CV. Successful applicants will be invited to complete an online assessment and an initial video interview. As we’re recruiting for several roles, we plan to hold final interviews every Friday from 20th November. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
How we use AI in our recruitment process: We use HiredScore, an AI supported recruitment tool, to help our Talent Acquisition team and hiring managers review applications in a structured and consistent way. HiredScore supports the process; but people remain responsible for all recruitment decisions.
Senior Talent Acquisition Adviser in London employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and inclusive work culture in Manchester, where you can make a meaningful impact on the lives of consumers facing financial disputes. With a strong commitment to employee development, generous benefits including a competitive salary, comprehensive health coverage, and opportunities for personal growth, you'll find a rewarding career path that values your contributions and promotes work-life balance through flexible working arrangements. Join us and be part of a diverse team dedicated to fairness and integrity in financial services.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Talent Acquisition Adviser in London
✨Dive into the Talent Acquisition Community
Get involved with communities specifically aimed at talent acquisition and recruitment. Follow popular forums, like the HR and recruitment threads on LinkedIn Groups or join Talent Acquisition Meetups in your area. Networking with fellow recruiters and industry experts can lead to hidden job opportunities and insider tips!
✨Show Off Your Expertise at Recruitment Events
Attend recruitment fairs and industry conferences where companies, including Financial Ombudsman Service, often showcase their hiring needs. Not only can you meet potential employers face-to-face, but you can also demonstrate your passion and knowledge about the field. Make sure you've got some thoughtful questions ready to impress!
✨Leverage Your University Connections
If you’re a recent grad or still connected to your university, tap into their career services. Many universities have exclusive job boards and connections with companies eager to hire fresh talent in recruitment roles. Plus, you never know who might be able to put in a good word for you at places like Financial Ombudsman Service!
✨Tailor Your Digital Footprint
Make sure your online presence reflects your passion for talent acquisition. Share articles, join discussions, and post about trends in recruiting to establish yourself as a knowledgeable candidate. Recruiters often check candidates out online, so use platforms like LinkedIn to showcase your insights and enthusiasm for discovering the right talent!
We think you need these skills to ace Senior Talent Acquisition Adviser in London
Some tips for your application 🫡
Showcase Your Passion for Talent Acquisition:In your cover letter, let your passion for recruiting shine through! Talk about what drew you to talent acquisition. Share experiences where you helped others find their dream jobs or any times you've been involved in hiring processes – it’ll show us at Financial Ombudsman Service that you're genuinely invested in the field.
Highlight Relevant Skills and Certifications:Make sure your CV includes any relevant skills or certifications related to recruiting. Mentioning your knowledge of applicant tracking systems, personality assessments, or even any HR-related qualifications can set you apart. This way, we can see straight away that you're not just any candidate but one with the necessary tools for talent acquisition.
Tailor Your CV for the Job:When applying for Senior Talent Acquisition Adviser at Financial Ombudsman Service, tailor your CV to reflect the job description. Highlight previous experiences in recruitment, candidate sourcing, or employee engagement that align with what we’re after. Personalisation shows we’re not just another checkbox on your job applications!
Bring Your Unique Perspective:In your cover letter, don't hesitate to share your unique perspective on what makes a good recruiter. Whether it's building strong candidate relationships or your approach to diversity in hiring, your insights can resonate well with our team. We love a fresh take, so let it shine!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Sourcing Strategies
In the talent acquisition world, it’s all about knowing the best sourcing strategies. Be prepared to discuss specific techniques you’ve used to find and attract top talent, whether that’s through social media, networking events, or innovative outreach methods. Bring examples that showcase your capability!
✨Value of Employer Branding
Employer branding is a huge part of recruitment, so be ready to chat about how you’ve contributed to building an attractive company image. Think about how you’d pitch Financial Ombudsman Service to potential candidates and maintain a consistent brand image across platforms.
✨Demonstrate Your Interviewing Skills
Since this is a full-time gig, hiring managers will want to see your interviewing prowess. Prepare for mock interview scenarios where you might need to assess candidates' cultural fit and skill set. Practise asking competency-based questions to demonstrate your systematic approach.
✨Engage with Data and Metrics
Being data-driven is key in talent acquisition! Expect to discuss how you’ve used recruiting metrics to refine your strategies. Familiarise yourself with common KPIs, like time-to-fill and candidate satisfaction scores, and be ready to back up your insights with data!
