At a Glance
- Tasks: Join our HR team to support and improve employee experiences in a dynamic environment.
- Company: Be part of the Financial Ombudsman Service, a vital player in UK financial services.
- Benefits: Enjoy flexible working, competitive salary, and extensive personal development opportunities.
- Other info: Diverse, inclusive culture with a focus on wellbeing and professional growth.
- Why this job: Shape HR processes while making a real impact on people's lives.
- Qualifications: Experience in HR, strong communication skills, and proficiency in HR systems required.
The predicted salary is between 33990 - 33990 € per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Contract: permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £33,990
Location: London, Exchange Tower (Hybrid)
Reporting to: People Hub Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. Our People Hub team is the operational heart of HR. We are the first point of contact for our people when they need to get in touch with HR. We manage operational processes within HR and focus on providing a fantastic customer service while doing it.
What You’ll Do:
You’ll be a key part of our HR team, acting as a subject matter expert in areas like leavers, family-friendly policies or sickness absence, and manage a number of HR coordinators. You’ll provide first-line support to customers, handle a range of queries, and ensure operational tasks are delivered accurately and efficiently. Working closely with teams across HR, you’ll keep guidance up to date and help maintain a smooth, joined-up service. This is a great opportunity to shape how we work. You’ll identify improvements, support and coach colleagues, and help resolve more complex issues or complaints. You’ll also play a key role in maintaining quality—meeting targets, using feedback, and making sure we get things right first time—while building strong relationships across HR and with stakeholders.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- Proven experience working within a busy HR team, delivering HR support across multiple priorities in a fast-paced environment
- Experience of using HR systems (e.g. Workday, SAP, or similar) to manage employee data, processes, and reporting
- Working knowledge of HR policies, processes, and key employment legislation, evidenced through practical application in an HR role
- Experience of managing competing deadlines and prioritising workload effectively, whilst maintaining accuracy and quality
- Proficient use of Microsoft Office tools (particularly Outlook, Excel, and Word) to support HR activities and communication
It would also be nice for you to have:
- A CIPD qualification (or a desire to work towards it), demonstrating commitment to professional HR development
- Experience of working in a customer-focused environment, managing multiple queries and delivering a high-quality service
- Ability to demonstrate resilience and adaptability, responding positively to change and shifting priorities
- Ability to demonstrate a proactive approach to improving processes, identifying opportunities and supporting implementation of change
- Experience leading or mentoring, with the ability to support, guide, and develop others
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Wellbeing: Health plan, gym memberships, mental health support
Growth: We invest in your future with courses, mentorship, promotions
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy. Apply in a few minutes with your CV. Applications need to be submitted by 1st June 2026 at 23:59. The next step would be a call with someone from our Talent Acquisition Team. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Senior HR Coordinator in London employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a vibrant hybrid working environment in the heart of London. With a strong commitment to employee wellbeing, professional growth, and a culture rooted in values of Purpose, Ambition, Respect, and Trust, we provide extensive benefits including generous holiday entitlement, a supportive health plan, and opportunities for career development. Join us to be part of a diverse and inclusive team dedicated to making a meaningful impact in UK financial services.
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior HR Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior HR Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common HR scenarios and think about how you'd handle them. Practise your responses to showcase your experience and skills, especially around managing queries and improving processes.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at the Financial Ombudsman Service.
We think you need these skills to ace Senior HR Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior HR Coordinator role. Highlight your relevant experience in HR, especially any work with HR systems and customer service. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've improved processes or supported your team. This helps us see the impact you've made in previous roles.
Be Clear About Your Working Pattern:Since we’re open to flexible working patterns, let us know your preferred working hours in your application. This shows us you’re thinking about how you can fit into our team while also meeting your needs.
Keep It Authentic:We value authenticity, so make sure your application reflects who you are. Avoid using AI tools to generate your CV or cover letter, as we want to hear your unique voice and experiences. Apply through our website to ensure your application gets to us directly!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your HR Stuff
Make sure you brush up on your knowledge of HR policies, processes, and key employment legislation. The role requires a solid understanding of these areas, so be ready to discuss how you've applied them in your previous roles.
✨Showcase Your Customer Service Skills
Since the position involves providing first-line support to customers, think of examples where you've delivered excellent customer service. Be prepared to share how you managed multiple queries and maintained a high-quality service.
✨Demonstrate Your Adaptability
The HR environment can be fast-paced and ever-changing. Prepare to discuss times when you've had to adapt to new situations or shifting priorities. Highlight your resilience and proactive approach to improving processes.
✨Get Familiar with HR Systems
If you've used HR systems like Workday or SAP, make sure to mention your experience. If not, do a bit of research on these tools and be ready to discuss how you would manage employee data and reporting effectively.
