At a Glance
- Tasks: Engage with key stakeholders and shape public affairs strategies in a dynamic environment.
- Company: Join the Financial Ombudsman Service, a vital player in UK financial services.
- Benefits: Enjoy flexible working, competitive salary, and extensive personal development opportunities.
- Other info: Diverse, inclusive culture with a focus on wellbeing and career growth.
- Why this job: Make a real impact on financial services while influencing policy and stakeholder engagement.
- Qualifications: Experience in stakeholder engagement and understanding of the UK regulatory landscape required.
The predicted salary is between 42025 - 42025 € per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Contract: permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £42,025
Location: London, Exchange Tower (Hybrid)
Reporting to: Public Affairs Manager (Regulatory and Government)
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. The Public Affairs Team sits within the Communications directorate and leads the organisation’s engagement with key regulatory, government and parliamentary stakeholders. The team focuses on strengthening external relationships, raising awareness of our service, and sharing insight to influence improvements across the financial services sector. This is a fast-paced area, working at the centre of policy, reputation and stakeholder engagement.
This year, the team is supporting several strategic priorities. Using data and insight, the team continues to monitor developments across the regulatory landscape, ensuring the organisation is well positioned to respond to emerging issues and influence the wider environment effectively.
What You’ll Do:
You’ll sit within the Communications directorate as part of the Public Affairs Team, helping shape how the organisation engages with key regulatory, government and parliamentary stakeholders. You’ll support and deliver stakeholder engagement plans, build strong relationships and represent the organisation externally, while working closely with internal teams to ensure joined-up, consistent messaging. Your role will also involve monitoring developments across the financial services and regulatory landscape, attending regular meetings with stakeholders, leading internal briefings for senior leaders, drafting responses to stakeholder consultations and responding to stakeholder enquiries in a strategic, timely way.
This is a fantastic opportunity to work at the heart of a complex and evolving regulatory environment, where your insight and judgement will directly influence how the organisation responds to external change. You’ll play a key role in informing consultations, sharing insight that drives understanding of our work, and helping position the organisation as a trusted voice in the sector. If you’re motivated by influencing at pace, working with senior stakeholders and turning data and insight into meaningful impact, this is a role where you can really make a difference.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- Proven experience engaging with external stakeholders in a regulatory, government or policy environment (evidenced through roles, projects or campaigns).
- A clear understanding of the UK regulatory or policy landscape, ideally within financial services.
- Experience using data, research or evidence to inform recommendations, briefings or decision-making.
- Demonstrable experience drafting clear, concise written outputs (e.g. briefings, consultation responses, stakeholder communications).
- Proven ability to manage competing priorities and deliver work in a fast-paced environment with changing demands.
It would also be nice for you to have or What you’ll bring?
- Ability to demonstrate strong influencing skills and sound judgement when handling stakeholder issues or sensitive enquiries.
- Experience translating complex information into accessible briefings or engagement materials for different audiences.
- Ability to show effective collaboration with internal teams and subject matter experts to achieve shared outcomes.
- Strong communication skills, including the ability to build credibility and relationships with senior stakeholders.
- Evidence of being proactive, adaptable and outcome-focused, with a keen interest in financial services and the wider regulatory environment.
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Wellbeing: Health plan, gym memberships, mental health support
Growth: We invest in your future with courses, mentorship, promotions
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Apply with your CV. Applications need to be submitted by 23:59 on 5th June. The next stage would be a call with someone from the Talent Acquisition Team. Final interviews will be in person on 17th June. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Public Affairs Adviser in London employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a dynamic work environment in London with a strong commitment to employee wellbeing and growth. With a hybrid working model, extensive personal development opportunities, and a culture rooted in values of Purpose, Ambition, Respect, and Trust, employees are empowered to make a meaningful impact in the financial services sector while enjoying a supportive and inclusive workplace. The organisation also provides competitive benefits, including generous holiday entitlement, family-friendly policies, and health support, making it an attractive choice for those seeking a rewarding career.
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Public Affairs Adviser in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public affairs and regulatory space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the Financial Ombudsman Service and its role in the financial services sector. Be ready to discuss how your experience aligns with their mission and values. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience with stakeholder engagement and how you can contribute to their team. Keep it concise and impactful – think of it as your personal brand statement that highlights your strengths.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Public Affairs Adviser in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Public Affairs Adviser role. Highlight your experience with external stakeholders and any relevant projects or campaigns you've worked on. We want to see how your background aligns with our needs!
Showcase Your Writing Skills:Since clear and concise written outputs are key for this role, include examples of your writing in your application. Whether it's briefings or stakeholder communications, let us see your ability to translate complex information into accessible content.
Be Clear About Your Working Pattern:We’re open to flexible working patterns, so don’t forget to mention your desired working hours in your application. This helps us understand how we can accommodate you while ensuring a great work-life balance.
Apply Through Our Website:To make things easier for both of us, apply directly through our website. It streamlines the process and ensures your application gets to the right people quickly. Don’t wait too long – we’re excited to hear from you!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Stakeholders
Before the interview, research the key regulatory and government stakeholders relevant to the role. Understand their priorities and how they interact with the financial services sector. This will help you demonstrate your knowledge and show that you're ready to engage effectively.
✨Showcase Your Writing Skills
Since the role involves drafting briefings and stakeholder communications, prepare examples of your written work. Bring along concise pieces that highlight your ability to translate complex information into accessible formats. This will give the interviewers confidence in your communication skills.
✨Demonstrate Data Savvy
Be prepared to discuss how you've used data and research to inform decisions in past roles. Think of specific examples where your insights led to positive outcomes. This will showcase your analytical skills and your ability to influence based on evidence.
✨Practice Your Influencing Techniques
The role requires strong influencing skills, so think about situations where you've successfully navigated stakeholder issues. Prepare to share these experiences during the interview, focusing on your approach and the results achieved. This will illustrate your capability to manage relationships effectively.
