At a Glance
- Tasks: Complete your apprenticeship while providing top-notch customer support and managing procurement tasks.
- Company: Join the Financial Ombudsman Service, a values-driven organisation making a real impact.
- Benefits: Enjoy a competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Hybrid working model and a vibrant office culture await you!
- Why this job: Kickstart your career in procurement with hands-on experience and a supportive team.
- Qualifications: 5 GCSEs at grade A-C, including English and Maths; interest in procurement required.
The predicted salary is between 26936 - 26936 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Initially a Fixed term contract for 24 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the-job learning, which includes attending lectures/tutorials with your training provider.
Salary: £26,936
Location: Exchange Tower, Docklands, London
Reporting to: Procurement Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.
About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers. Our Procurement team plays a crucial role in making sure that we are providing an efficient and effective procurement service. Our role in managing and maintaining the supply of goods and services to the Ombudsman is vital to our smooth operation.
What You’ll Do:
- Completing your apprenticeship qualification
- Providing quality first line customer support and dealing with a variety of queries via email, phone or in person whilst ensuring policy and process is adhered to.
- Providing an exceptional customer service that is professional, friendly and approachable
- Processing a range of operational tasks for our customers throughout all stages of the procurement lifecycle.
- Managing your own workload as well as helping the whole team succeed
- Identifying areas of concern and suggesting potential process improvements
- Proactively taking ownership of your own development and building Procurement knowledge to pass your apprenticeship and make a valuable contribution to the team.
- Using our systems and processes in line with our organisational policies
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- You will have achieved 5 GCSEs at grade A-C, including English and Maths (or equivalent qualification)
- On enrolment onto the apprenticeship (September 2026) you will not be in full-time education or receiving funding for other learning programmes.
- You will need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship
- Have an interest in Procurement
Why You'll Love Working with Us:
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- Flexibility: Work your way — mix of hybrid and in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
How to apply: To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be reviewing your qualifications to ensure you are eligible for the apprenticeship you have applied for. If you do not hold the required qualifications, you will not be eligible for this Apprenticeship. Applications need to be submitted by 15th June 2026. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
The recruitment process: Once you have applied, the recruitment process is as follows:
- Online tests: The team will review your qualifications once the job advert has closed. If you meet the requirements, you will be emailed the tests to complete, which must be completed within 72 hours. The tests are: Cognitive Ability test to assess your problem solving, critical thinking & attention to detail; Workplace Behaviour Assessment, to evaluate if you’d be happy in the role applied for.
- On-demand Video interview: If you pass the previous stage, you will be sent an on-demand video interview to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.
- Face to face interview: If you are successful after the on-demand video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you’ll be doing as an apprentice.
A full job profile is available on request and will be provided to candidates shortlisted to the on-demand Video interview. The Financial Ombudsman is an Equal Opportunity Employer and Disability Confident Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out, be part of the journey and take advantage of this opportunity.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Procurement Officer (Apprentice) in London employer: Financial Ombudsman Service
At the Financial Ombudsman Service, we pride ourselves on being a values-driven organisation that fosters a culture of Purpose, Ambition, Respect, and Trust. As a Procurement Officer Apprentice based in the vibrant Docklands area of London, you'll benefit from a hybrid working model, extensive personal and career development opportunities, and a supportive work environment that prioritises employee wellbeing and inclusivity. With competitive salaries, generous holiday entitlements, and a commitment to your growth, this is an excellent opportunity to kickstart your career in procurement while making a meaningful impact in the financial services sector.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Procurement Officer (Apprentice) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Financial Ombudsman Service. Understand their values and mission, and think about how you can contribute to their goals. This will show them you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the online tests and video interview by doing some mock assessments. Brush up on your problem-solving skills and workplace behaviours. The more comfortable you are with the format, the better you'll perform when it counts.
✨Tip Number 3
Be yourself during the video interview! This is your chance to shine and show your personality. Share your passion for procurement and why you want to join the team. Authenticity goes a long way, so let your enthusiasm come through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Procurement Officer (Apprentice) in London
Some tips for your application 🫡
Craft a Tailored CV:Make sure your CV is tailored to the Procurement Officer role. Highlight relevant skills and experiences that align with what we're looking for, like customer service and problem-solving abilities.
Show Your Passion for Procurement:In your application, let us know why you're interested in procurement. Share any experiences or projects that sparked your curiosity in this field — we love to see genuine enthusiasm!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and motivations without sifting through fluff.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our values there.
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Stuff
Before the interview, make sure you understand the basics of procurement and the role of a Procurement Officer. Familiarise yourself with common terms and processes in the field. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Skills
Think about your past experiences, whether from school projects or part-time jobs, that demonstrate your problem-solving skills, attention to detail, and ability to work in a team. Be ready to share specific examples during the interview to illustrate how you can contribute to the team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, the training process, or how success is measured in the role. It shows that you're engaged and serious about the opportunity.
✨Be Yourself
Authenticity is key! The Financial Ombudsman Service values diversity and inclusion, so don’t hesitate to let your personality shine through. Share your motivations for applying and what you hope to achieve during your apprenticeship. This will help you connect with the interviewers on a personal level.
