At a Glance
- Tasks: Lead a dynamic HR team, ensuring smooth employee lifecycle and excellent customer service.
- Company: Join the Financial Ombudsman Service, a vital player in UK financial services.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and extensive personal development opportunities.
- Other info: Be part of a values-driven organisation that prioritises diversity and employee wellbeing.
- Why this job: Make a real impact in HR while fostering a collaborative and inclusive culture.
- Qualifications: Experience in HR operations, strong leadership skills, and a passion for customer service.
The predicted salary is between 50000 - 50000 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Lead the operational heart of HR, ensuring the employee lifecycle runs smoothly, SLAs are met, customer experience is strong and process improvements are delivered.
Contract: permanent
Working hours: 35 hours per week
Salary: circa £50,000
Location: London Docklands (Hybrid)
Reporting to: HR Operations and Delivery Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. The People Hub, our shared services team, is the operational heart of HR, ensuring our customers can focus on their roles while we deliver seamless HR support. As the People Hub Manager, you'll lead a high-performing team to provide an excellent, efficient, and customer-focused service. You'll manage workloads, plan for peaks in demand, and drive continuous improvement. This is a critical role, supporting HR operations across the organisation and using insight from the employment lifecycle to help improve processes and deliver great experiences at every key people moment.
What You’ll Do: You'll lead the People Hub team, creating a high-performing, customer-focused service that supports colleagues throughout the employee lifecycle. You'll motivate and develop your team, manage workloads and performance, ensure high standards of quality, and drive a culture of continuous improvement. Working closely with HR colleagues, Centres of Excellence and key stakeholders, you'll use data, insight and technology to enhance processes, improve efficiency and deliver great customer experiences. You'll also support HR projects and strategic initiatives, ensuring our services remain effective, compliant and aligned to the organisation's goals.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- Experience leading, coaching and developing teams, creating a culture of accountability, engagement and great customer service.
- Experience working in an HR operations or shared services environment, with a good understanding of HR policies, processes, case management and employee lifecycle activities.
- Strong knowledge of HR systems and experience using HR systems to manage data, improve processes and support service delivery.
- Experience managing performance against SLAs and KPIs, using data and insights to drive improvements.
- A track record of identifying and implementing process improvements that enhance efficiency and improve the customer experience.
- CIPD Level 5 qualified (or equivalent HR experience), or willing to work towards a CIPD qualification.
Desirable Criteria:
- Workday knowledge
What you’ll bring?
- Strong relationship-building skills, with the ability to work effectively with colleagues, stakeholders and external partners.
- Proven leadership skills and the ability to inspire collaboration, nurture talent and motivate the team to achieve goals.
- Excellent verbal and written communication skills, with the confidence to influence, support and challenge when needed.
- A collaborative and approachable style, with a genuine focus on delivering great customer experience.
- Resilience and adaptability, with the ability to stay focused, prioritise effectively and perform well in a fast-paced environment.
Why You'll Love Working with Us: We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
Wellbeing: [Health plan, gym memberships, mental health support]
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy. Apply with a copy of your CV and a short supporting statement, addressing how you meet the minimum criteria. Applications need to be submitted by 11:59pm on Sunday 9th August 2026. Longlisted candidates will be invited to complete an online assessment. Those successful will then be invited to a telephone interview with a member of the Talent Acquisition team.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Please click on the link below to find out more https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
People Hub Manager in London employer: Financial Ombudsman Service
Join a dynamic team at the Financial Ombudsman, where our values of Purpose, Ambition, Respect, and Trust create a supportive and inclusive work culture. As a PMO Lead in London, you'll benefit from flexible working arrangements, extensive personal and career development opportunities, and a strong focus on employee wellbeing. With a commitment to diversity and a range of generous benefits, including private medical insurance and gym membership discounts, we invite you to help shape how change is delivered across our organisation.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land People Hub Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Financial Ombudsman Service!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Financial Ombudsman Service.
We think you need these skills to ace People Hub Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Financial Ombudsman Service. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Financial Ombudsman Service and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Financial Ombudsman Service. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Financial Ombudsman Service's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Financial Ombudsman Service
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Financial Ombudsman Service.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Financial Ombudsman Service will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Financial Ombudsman Service and how you would contribute to adapting HR strategies.
