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- Tasks: Join the Board to oversee and support strategic objectives in a dynamic environment.
- Company: Financial Ombudsman Service, pivotal in resolving customer complaints in finance.
- Benefits: Competitive remuneration of ÂŁ24,500 for around 15 days of commitment per year.
- Why this job: Be part of significant organisational reform and drive digital transformation in finance.
- Qualifications: Executive or Board-level experience in regulated environments; strategic thinking required.
- Other info: Exciting opportunity to influence the future of financial services and enhance customer experiences.
The predicted salary is between 24500 - 24500 ÂŁ per year.
The Financial Ombudsman Service is a free and impartial service that aims to resolve customer complaints in an efficient and effective way. We sit at the heart of the financial services ecosystem and wider regulatory family, and we play a vital role for consumers and small businesses to secure redress when things go wrong. Every year we resolve thousands of disputes, setting the standard for modern, efficient and accessible alternative dispute resolution. We also use and share the insight gained from our casework with key stakeholders across the financial services sector and with bodies such as the FCA and HM Treasury, helping to strengthen the wider financial services environment and support a more confident climate for investment.
This is an important moment for the organisation as we continue to evolve in response to rapid technological change, shifting consumer expectations and the increasingly complex landscape of financial services. The government, in support of its Growth Mission, has asked the country's regulators to remove barriers to economic growth and create a regulatory environment that boosts investment, innovation and opportunity across the United Kingdom. Now is an exciting and important time to join the Financial Ombudsman Service and help lead our journey as we deliver significant organisational reform and drive forward major digital and technological transformation.
We are looking for two dynamic NonâExecutive Directors whose skills and experience will complement the diversity of our current Board, bringing strong oversight, support and challenge as we work to meet our strategic objectives and deliver on our core purpose. We are seeking individuals with Executive and/or Board-level experience gained in complex, highly regulated environments, and who can demonstrate the ability to think strategically, scrutinise performance and contribute effectively to robust governance.
- One appointment will focus on AI and technology, bringing strategic insight into how emerging technologies, including AI, automation and dataâdriven tools, can enhance the way we work, improve customer journeys and strengthen the organisation's wider transformation.
- The second appointment will bring broad financial services and commercial expertise, contributing a strong understanding of markets, regulation and customer trends, and helping ensure the organisation remains resilient, responsive and financially sustainable.
To find out more information, review the candidate pack and see how to apply please click apply on website.
Contact: FOSAppointments@gatenbysanderson.com
The closing date for applications is 09:00, 1st May 2026.
Non-Executive Director in London employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Non-Executive Director in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for Non-Executive Director roles. You never know who might have the inside scoop on opportunities or can put in a good word for you.
â¨Tip Number 2
Prepare for those interviews! Research the Financial Ombudsman Service thoroughly, understand their mission, and think about how your skills in AI, technology, or financial services can contribute to their goals. Tailor your responses to show youâre the perfect fit.
â¨Tip Number 3
Donât underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
â¨Tip Number 4
Apply through our website! We make it super easy to submit your application directly, ensuring it gets to the right people. Plus, youâll find all the info you need to stand out as a candidate right there.
We think you need these skills to ace Non-Executive Director in London
Some tips for your application đŤĄ
Know Your Stuff: Before you start writing, make sure you understand the role and the organisation. Dive into the job description and get a feel for what theyâre looking for. This will help us tailor your application to show how your experience aligns with their needs.
Be Authentic: Let your personality shine through! We want to see the real you in your application. Share your unique experiences and insights that relate to the role, especially around AI, technology, or financial services. Authenticity can set you apart from the crowd.
Keep It Clear and Concise: When it comes to written applications, clarity is key. Use straightforward language and avoid jargon unless itâs relevant. We want to easily understand your qualifications and how you can contribute to the Financial Ombudsman Service.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way to ensure it gets to the right people. Plus, youâll find all the info you need about the role and the application process there.
How to prepare for a job interview at Financial Ombudsman Service
â¨Know Your Stuff
Make sure you thoroughly understand the Financial Ombudsman Service and its role in the financial services ecosystem. Familiarise yourself with recent developments in the sector, especially around AI and technology, as well as current consumer trends. This will help you demonstrate your strategic insight during the interview.
â¨Showcase Your Experience
Prepare to discuss your previous Executive or Board-level experience in detail. Think about specific examples where you've provided oversight, challenged decisions, or contributed to governance in a complex environment. This will help the interviewers see how your background aligns with their needs.
â¨Ask Insightful Questions
Come prepared with thoughtful questions that show your interest in the organisation's future. Inquire about their plans for digital transformation or how they intend to adapt to regulatory changes. This not only demonstrates your engagement but also gives you a chance to assess if the role is right for you.
â¨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The Financial Ombudsman Service is looking for dynamic individuals, so be authentic and share your passion for improving customer experiences and driving organisational change. This will help you connect with the interviewers on a personal level.