Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and manage our IT Configuration Management Database and Service Catalogue.
- Company: Join the Financial Ombudsman Service, a values-driven not-for-profit organisation.
- Benefits: Enjoy flexible working, health plans, gym memberships, and generous holiday entitlement.
- Why this job: Make a real impact on technology management and service delivery.
- Qualifications: Experience with IT Service Catalogues and CMDB management is essential.
- Other info: Diverse, inclusive culture with excellent career growth opportunities.
The predicted salary is between 53300 - 60000 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We’re not just hiring; we’re inviting you to build the future with us. If you’re curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £53,300 - £60,000 depending on experience.
Location: London
Reporting to: Service Management Manager
By joining our team, you’ll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office, along with extensive opportunities for personal and career development.
About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
The purpose of your role
To design, create and ensure that our Configuration Management Database (CMDB) and IT Service Catalogue are accurate, reliable and used effectively across the organisation. You’ll play a key part in improving how we manage our technology and how colleagues access the services they need. Your work will help us maintain a clear picture of our IT estate, strengthen governance, and support change and incident management – all so that we can continue to deliver a stable, secure and user‑focused technology service to everyone at the Financial Ombudsman Service.
What You’ll Do
- You’ll own and maintain configuration management and service catalogue processes, policies, and standards in line with ITIL best practice.
- Leading the design, creation, and management of the CMDB, ensuring it accurately reflects our IT infrastructure, applications, and service dependencies.
- You’ll lead the development and ongoing management of the IT Service Catalogue, working closely with service owners and product teams to ensure services are clearly described, kept up to date, and easy for colleagues to find and request through self‑service channels.
- You’ll promote ITIL best practice across ITSM processes, provide insight and reporting to support service improvement, contribute to incident, problem, and change management, and manage and develop a Configuration & Catalogue Analyst to build strong internal capability.
Minimum Criteria
- Experience with IT Service Catalogue creation.
- Significant experience managing a Configuration Management Database (CMDB) and/or IT Service Catalogue in a mature ITSM environment.
- Experience with CMDB creation, integrations, discovery tools, or automation workflows, particularly in environments where the CMDB is being built from scratch.
- Hands‑on experience with ITSM tools such as Hornbill, ServiceNow or equivalent.
- Confidence working with a wide range of technical and non‑technical stakeholders.
- Excellent communication skills and the ability to explain complex information clearly using metrics and dashboards.
- Evidence of line management experience as you will be responsible for the management and development of Configuration and catalogue analyst.
It would also be nice for you to have
- ITIL v4 Practitioner level certification or higher.
- Experience with CMDB creation, integrations, discovery tools or automation workflows.
Why You’ll Love Working with Us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Flexibility: remote, hybrid, or in‑office
Wellbeing: Health plan, gym memberships, mental health support
Growth: We invest in your future with courses, mentorship, promotions
Culture: Diverse. Inclusive. Collaborative. Fun.
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will‑writing service amongst others
Gym membership discounts, and a fully equipped on‑site gym open 24/7 in London
Let’s Make This Easy
Apply in a few minutes: Please attach a copy of your CV as part of your application. Applications close at 11:59pm on 2nd April. If you’re successful at this stage, you’ll be invited to complete an online assessment and/or an introductory MS Teams call with the hiring manager during the week commencing 6th April. Due to high application numbers this advert may end earlier than the date specified, so please don’t delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Join our community
This is a great opportunity to learn about the Financial Ombudsman and the work that we do.
Good luck with your application.
IT Configuration and Catalogue Manager in London employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Configuration and Catalogue Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Mock interviews can help you refine your answers and boost your confidence. Plus, it’s a great way to get feedback on your delivery!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace IT Configuration and Catalogue Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Configuration and Catalogue Manager role. Highlight your experience with CMDBs and service catalogues, and don’t forget to mention any ITIL best practices you’ve implemented!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your past achievements and how they relate to the role.
Showcase Your Communication Skills: Since this role involves working with both technical and non-technical stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear language and avoid jargon where possible!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and you’ll be one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your ITIL Inside Out
Since the role revolves around ITIL best practices, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in managing a Configuration Management Database (CMDB) or IT Service Catalogue.
✨Showcase Your Technical Skills
Prepare to talk about your hands-on experience with ITSM tools like Hornbill or ServiceNow. Have specific examples ready that demonstrate your ability to create and manage a CMDB, as well as any integrations or automation workflows you've implemented.
✨Communicate Clearly with Stakeholders
This role requires working with both technical and non-technical stakeholders. Practice explaining complex information in simple terms. Use metrics and dashboards to illustrate your points, and be prepared to share how you've successfully communicated with diverse teams in the past.
✨Demonstrate Leadership Experience
As you'll be managing a Configuration & Catalogue Analyst, highlight your line management experience. Share examples of how you've developed team members and fostered a collaborative environment, showcasing your ability to lead and inspire others.