At a Glance
- Tasks: Support IT asset management and configuration processes while learning on the job.
- Company: Join the Financial Ombudsman Service, a values-driven organisation making a real impact.
- Benefits: Enjoy hybrid working, competitive salary, and extensive personal development opportunities.
- Other info: Flexible working environment with a focus on wellbeing and growth.
- Why this job: Kickstart your career in IT with hands-on experience and a chance for permanent employment.
- Qualifications: 5 GCSEs at grade A-C, including English and Maths; no prior experience needed.
The predicted salary is between 26936 - 26936 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Initially a Fixed term contract for 24 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the-job learning, which includes attending lectures/tutorials with your training provider.
Salary: £26,936
Location: London, Exchange Tower
Reporting to: Service Management Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.
About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
The Asset Management Apprentice will support the development of the organisation’s IT Asset Management (ITAM) and Configuration Management (CMDB) capability. The role contributes to building a robust, accurate and auditable asset management estate covering end-user assets, software assets and infrastructure assets, all forming part of the wider CMDB ecosystem that underpins service management, operational stability and governance.
What You’ll Do:
- Support management of end-user assets (laptops, peripherals, accessories) across their lifecycle
- Maintain accurate asset and configuration item (CI) records in the CMDB
- Support software asset and licence record maintenance including entitlement and deployment
- Assist with infrastructure and platform asset records
- Perform data quality checks and reconciliation activities
- Support joiner, mover and leaver processes to ensure asset accuracy
- Work with Service Management and Front-End Services to align asset records to live services
- Contribute to audits and governance activities
- Assist in documenting processes and identifying improvement opportunities
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- You will have achieved 5 GCSEs at grade A-C, including English and Maths (or equivalent qualification).
- On enrolment onto the apprenticeship (September 2026) you will be at least 18 years of age, not be in full-time education or receiving funding for other learning programmes.
- You will need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship.
In addition your CV should show us:
- Good attention to detail
- No prior specialist experience required but an interest in IT, service management or asset management would be ideal so use your CV to showcase your interest!
Why You'll Love Working With Us: We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- Flexibility: Work your way — hybrid, or in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
How to apply: To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be reviewing your qualifications to ensure you are eligible for the apprenticeship you have applied for. If you do not hold the required qualifications, you will not be eligible for this Apprenticeship. Applications need to be submitted by 15th June 2026. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
The recruitment process: Once you have applied, the recruitment process is as follows:
- Online tests: The team will review your qualifications once the job advert has closed. If you meet the qualification requirements you will be emailed tests to complete, which must be completed within 72 hours. The tests are: Cognitive Ability test to assess your problem solving, critical thinking & attention to detail; Workplace Behaviour Assessment, to evaluate if you’d be happy in the role applied for.
- On-demand Video interview: If you pass the previous stage, you will be sent an on-demand video interview to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.
- Face to face interview: If you are successful after the video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you’ll be doing as an apprentice.
A full job profile is available on request and will be provided to candidates shortlisted to the on-demand Video interview. The Financial Ombudsman is an Equal Opportunity and Disability confident Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out, be part of the journey and take advantage of this opportunity.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
IT Asset Management Apprentice in London employer: Financial Ombudsman Service
At the Financial Ombudsman Service, we pride ourselves on being a values-led organisation that fosters a culture of Purpose, Ambition, Respect, and Trust. As an IT Asset Management Apprentice in London, you'll benefit from a hybrid working model, extensive personal and career development opportunities, and a supportive environment that prioritises employee wellbeing and inclusivity. With competitive salaries, generous holiday entitlements, and a commitment to your future growth, this is an excellent opportunity to start your career in a meaningful role that makes a difference in the financial services sector.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Asset Management Apprentice in London
✨Tip Number 1
Get to know the company! Research the Financial Ombudsman Service and understand their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for the online tests by brushing up on your cognitive skills and workplace behaviours. There are plenty of resources out there, so don’t hesitate to use them to get ready.
✨Tip Number 3
Nail that video interview! Make sure you’re in a quiet space, dress appropriately, and have a few key points about why you want this apprenticeship ready to go. Remember, it’s your chance to shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace IT Asset Management Apprentice in London
Some tips for your application 🫡
Show Your Interest in IT:Make sure your CV highlights any interest you have in IT, service management, or asset management. We want to see your passion for the field, so don’t hold back on showcasing relevant projects or experiences!
Tailor Your CV:Don’t just send a generic CV! Tailor it to match the job description and requirements. Use keywords from the listing to show us you understand what we’re looking for and how you fit into our team.
Be Authentic:We value authenticity, so be yourself in your application. Avoid using AI tools to generate your CV or supporting statement, as we want to see your genuine skills and personality shine through.
Apply Early!:Don’t wait until the last minute to apply! With high application numbers, it’s best to get your application in early. Head over to our website and submit your CV before the deadline to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Stuff
Before the interview, make sure you understand the basics of IT Asset Management and Configuration Management. Brush up on key terms and concepts, as well as the specific responsibilities of the role. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Attention to Detail
Since the role requires good attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it's a school project or a personal endeavour, be ready to discuss how you ensured accuracy and thoroughness in your work.
✨Align with Our Values
Familiarise yourself with the Financial Ombudsman Service's values: Purpose, Ambition, Respect, and Trust. Think about how these values resonate with you and be prepared to share examples of how you've embodied them in your own life or work.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you determine if the role is the right fit for you.
