At a Glance
- Tasks: Lead the development of tech-driven customer journeys and collaborate on innovative digital products.
- Company: Join the Financial Ombudsman Service, a leader in promoting fairness and transparency.
- Benefits: Enjoy 25 days holiday, generous pension, private medical insurance, and gym discounts.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact by shaping technology that enhances customer experiences.
- Qualifications: Proven experience as a digital product owner in fast-paced environments.
Contract: Fixed‑term 12 months (September start). Working hours: 35 hours per week, full‑time with flexible part‑time options. Salary: £65,221 – £75,000. Location: London. Reporting to: Platform Owner. The hybrid working policy requires at least four days in the office each fortnight.
Responsibilities
- Support the development of future tech‑enabled customer and employee journeys.
- Collaborate with a platform owner to build and mature the roadmap for Digital Front Door and Ombudsman Connect.
- Advocate the value of products, identifying opportunities to support and enable the organisation.
- Build strong relationships with casework teams, enabling functions and technology colleagues (internal and external suppliers).
- Communicate effectively between all parties to ensure deliverables move the organisation forward.
- Understand how applications function and how they drive organisational outcomes.
- Shape and deliver changes that maximise the effectiveness of technology products, ensuring high quality and stakeholder satisfaction.
- Work with the platform owner to establish a vision for technology products that aligns with strategic objectives.
Qualifications
- Available to start in September.
- Demonstrable track record as a digital product owner or significant evidence of contributing to technology changes that support organisational goals, including scoping and refinement stages.
- Experience in a fast‑paced environment across multiple digital/transformation projects, prioritising workload effectively.
- Experience working with other product or platform owners to deliver meaningful product change through both internal and external delivery teams.
- Experience engaging with governance and stakeholders, including senior leadership and technology colleagues.
- Evidence of aligning technology changes with operational challenges to unlock improvements for customers and colleagues.
- Good match with the organisation’s values.
- Ability to adapt communication style to present complex issues simply and engagingly.
- Ideally, a solid understanding of the Financial Ombudsman Service and the work it delivers.
Benefits
- 25 days holiday entitlement, with the option to buy or sell days.
- Generous pension scheme.
- Family‑friendly policies, including enhanced maternity pay and carers/dependants leave.
- Employer‑provided private medical insurance, virtual GP, critical illness cover and life assurance.
- Voluntary benefits such as a technology scheme, Cycle to Work scheme and will‑writing service.
- Gym membership discounts and a fully equipped on‑site gym (London only) open 24/7.
Equal Opportunity and Diversity
The Financial Ombudsman Service is an equal opportunities employer and a Disability Confident Leader. All applicants will be treated fairly and equally, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all team members. Disabled applicants who fulfil the minimum criteria will be progressed to the next stage of the process. Reasonable adjustments can be requested.
Digital Product Owner in London employer: Financial Ombudsman Service
Join a dynamic team at the Financial Ombudsman, where our values of Purpose, Ambition, Respect, and Trust create a supportive and inclusive work culture. As a PMO Lead in London, you'll benefit from flexible working arrangements, extensive personal and career development opportunities, and a strong focus on employee wellbeing. With a commitment to diversity and a range of generous benefits, including private medical insurance and gym membership discounts, we invite you to help shape how change is delivered across our organisation.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Owner in London
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We think you need these skills to ace Digital Product Owner in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Financial Ombudsman Service.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Financial Ombudsman Service and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
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How to prepare for a job interview at Financial Ombudsman Service
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Financial Ombudsman Service uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
