Cyber Security Officer (Apprentice) in London

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: Initially a Fixed term contract for 24 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.

Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the-job learning, which includes attending lectures/tutorials with your training provider.

Salary: £26,936

Location: London, Exchange Tower

Reporting to: Information and Cyber Security Lead

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.

About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.

A Cyber Security Officer provides our team with the essential, dedicated operational capacity needed to manage day-to-day business-as-usual (BAU) security workloads without compromising our security posture. By assigning routine tasks like vulnerability scanning and initial allocated ticket triage to this role, we immediately prevent resource fatigue and eliminate critical backlogs that leave the organisation exposed to unpatched risks.

What You’ll Do:

• Investigations: Help senior cybersecurity analysts dive deep into live investigations, conducting root-cause analysis on complex security incidents.
• Vulnerability Monitoring: Help deploy and manage security tools across corporate environments to conduct regular risk assessments and vulnerability scans.
• Alert & Ticket Management: Act as a first responder to escalated security tickets, reviewing automated logs and system activities within our monitoring tools.
• Continuous Improvement: Help maintain and update security documentation, playbooks, and standard operating procedures for Security processes and BAU tasks.
• Security Awareness: Help execute broader security awareness programs, phishing simulations, and training updates for employees across the business units.
• Technology Evaluation: Research and evaluate emerging security technologies and open-source intelligence (OSINT) tools to continuously improve our defensive stack.
• Threat Horizons: Keep actively abreast of the latest cybersecurity news, emerging global threats, and zero-day vulnerabilities to proactively adjust our internal defences.

Minimum Criteria:

• 64 UCAS points from any combination of acceptable Level 3 qualifications, including Maths.
• On enrolment onto the apprenticeship (September 2026) you will be at least 18 years of age, not be in full-time education or receiving funding for other learning programmes.
• You will need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship.

In addition, your CV will show us:

• Ideally an understanding of fundamental networking concepts (TCP/IP, DNS), operating systems, cloud environments, and modern vector landscapes.
• Problem solving and natural investigative skill-set – situations you’ve been in that help to showcase these skills.
• Threat Tracking Passion: Demonstrate to us your genuine consumption of cybersecurity news outlets, vendor advisory channels, and industry threat intelligence feeds.

Why You'll Love Working With Us:

• We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.
• Flexibility: Work your way — hybrid, or in-office.
• Wellbeing: Health plan, gym memberships, mental health support.
• Growth: We invest in your future with courses, mentorship, promotions.
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only.

How to apply: To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be reviewing your qualifications to ensure you are eligible for the apprenticeship you have applied for. If you do not hold the required qualifications, you will not be eligible for this Apprenticeship. Applications need to be submitted by 15th June 2026. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

The recruitment process: Once you have applied, the recruitment process is as follows:

• Online tests: The team will review your qualifications once the job advert has closed. If you meet the qualification requirements you will be emailed tests to complete, which must be completed within 72 hours. The tests are: Cognitive Ability test to assess your problem solving, critical thinking & attention to detail; Workplace Behaviour Assessment, to evaluate if you’d be happy in the role you have applied for.
• On-demand Video interview: If you pass the previous stage, you will be sent an on-demand video interview to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.
• Face to face interview: If you are successful after the video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you’ll be doing as an apprentice.

The Financial Ombudsman is an Equal Opportunity and Disability Confident Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Don’t miss out, be part of the journey and take advantage of this opportunity.

Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.