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- Tasks: Lead the creation of impactful content and publications for a national audience.
- Company: Join the Financial Ombudsman Service, a vital not-for-profit in UK financial services.
- Benefits: Enjoy flexible working, competitive salary, health plans, and personal development opportunities.
- Other info: Diverse, inclusive culture with excellent career growth and wellbeing support.
- Why this job: Shape influential content that builds trust and informs the public on financial matters.
- Qualifications: Experience in long-form writing, project management, and clear communication of complex information.
The predicted salary is between 49200 - 49200 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Contract: Permanent
Working hours: Full time - 35 hours per week. However, where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £49,200
Location: London Exchange Tower, Canary Wharf (hybrid)
Reporting to: Senior Content Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and collaboration within a modern and well-appointed office environment in Canary Wharf, with at least four days across a fortnight in the office. You’ll be working within a large multi-skilled communications team with extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. You’ll play an important role within our Communications team explaining our work clearly and credibly to a national audience. The team is focused on strengthening the impact of our long‑form publications and thought leadership this year, helping build confidence in our service and influence better practice across financial services.
What You’ll Do:
As Content and Publications Lead, you’ll take ownership of high‑impact, long‑form written content that supports our statutory role. You’ll support on the development of major reports, publications and content pieces, turning complex insight and data into clear, engaging narratives. Working closely with colleagues and stakeholders, you’ll manage content projects end‑to‑end and provide expert editorial guidance to ensure everything meets our tone, accessibility and quality standards.
This is a standout opportunity to shape some of the organisation’s most visible and influential content. You’ll have real ownership, senior stakeholder exposure and the chance to create content that genuinely informs, influences and builds trust. If you enjoy tackling complexity, raising standards and delivering work with national impact, this role offers a rewarding and meaningful challenge.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- Long form writing and editorial experience: Demonstrable experience writing, editing and proofreading high quality long form content, gained in roles such as external communications, editorial, copywriting or similar.
- Ability to communicate complex information clearly: Proven ability to interpret complex or technical information and present it clearly and accurately for different audiences, using plain language and where appropriate, data, numeracy or evidence-based insights.
- Strong project management capability: Experience managing content projects end‑to‑end, including coordinating multiple contributors, balancing competing priorities and delivering to tight deadlines in fast‑paced environments.
- Stakeholder and senior engagement and influencing skills: Demonstrable experience working with senior leaders and diverse stakeholders across teams or organisations, influencing effectively and providing clear editorial advice or recommendations.
- Digital and audience focused content awareness: Understanding of how audiences engage with content across digital channels, including familiarity with accessibility principles, plain English standards, and the fundamentals of digital content strategy and SEO.
It would also be nice for you to have:
- Experience of working in Government or Financial Services is beneficial, but this is not essential.
Why you'll love working with us:
We are a values led organisation. Our values define our culture, influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Wellbeing: [Health plan, gym memberships, mental health support]
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy. Apply with your CV. Applications need to be submitted by 23:59 on 22th May 2026. The next step of the process would be a call with a member of the talent team. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Content and Publications Lead in London employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content and Publications Lead in London
✨Tip Number 1
Get to know the company inside out! Research the Financial Ombudsman Service, their values, and recent publications. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to content creation and project management. Think about examples from your past work that demonstrate your skills and how you can add value to their team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind as they make their decision.
We think you need these skills to ace Content and Publications Lead in London
Some tips for your application 🫡
Show Off Your Writing Skills: This role is all about long-form content, so make sure your CV and cover letter showcase your writing prowess. Use clear, engaging language that reflects your ability to turn complex ideas into digestible narratives.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to highlight your relevant experience in editorial work and project management. Show us how your skills align with the job description and our values.
Be Clear About Your Working Pattern: We’re open to flexible working patterns, so let us know what works best for you in your application. Whether it’s full-time or part-time, being upfront helps us understand your needs right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Content Inside Out
As a Content and Publications Lead, you'll be expected to have a strong grasp of long-form writing and editorial standards. Before the interview, review your past work and be ready to discuss specific examples where you turned complex information into clear narratives. This will show your expertise and confidence in handling the role.
✨Showcase Your Project Management Skills
Prepare to talk about your experience managing content projects from start to finish. Think of examples where you coordinated multiple contributors and met tight deadlines. Highlighting your ability to juggle competing priorities will demonstrate that you're well-equipped for the fast-paced environment of the Financial Ombudsman Service.
✨Engage with Stakeholders
Since this role involves working closely with senior leaders and diverse stakeholders, come prepared with examples of how you've influenced decision-making in the past. Discuss how you provided clear editorial advice and built trust with your colleagues. This will illustrate your strong engagement skills and ability to navigate complex relationships.
✨Understand Your Audience
Familiarise yourself with how audiences engage with content across digital channels. Be ready to discuss accessibility principles and how you ensure your writing meets plain English standards. Showing that you understand the fundamentals of digital content strategy and SEO will set you apart as a candidate who is audience-focused.