At a Glance
- Tasks: Support business operations while gaining valuable skills in a dynamic environment.
- Company: Join the Financial Ombudsman Service, a values-driven organisation making a real impact.
- Benefits: Enjoy a competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Hybrid working model and a supportive, inclusive culture await you.
- Why this job: Kickstart your career with an apprenticeship that offers growth and real-world experience.
- Qualifications: 5 GCSEs at grade A-C, including English and Maths, and a passion for business operations.
The predicted salary is between 26936 - 26936 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Initially a Fixed term contract for 15 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the-job learning, which includes attending lectures/tutorials with your training provider.
Salary: £26,936
Location: London, Exchange Tower
Reporting to: Health and Safety Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.
About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
In the Business Operations team, we use our expertise and partnering skills to help maintain and develop our overall business continuity and health and safety capabilities, including working with a range of our stakeholders, departments, as well as external third parties too. We assist in maintaining and improving the organisation's resiliency and protecting our people, brand, and reputation.
The Business Administrator Apprentice role is a developmental position, and you will learn and develop skills in a wide range of areas, supporting the team in a combined strategic role focused on protecting a company’s people, operations, and reputation.
What You’ll Do:
- Completing your apprenticeship qualification
- Providing quality first line customer support and dealing with a variety of queries via email, phone or in person whilst ensuring policy and process is adhered to.
- Providing an exceptional customer service that is professional, friendly and approachable
- Processing a range of operational tasks for our customers throughout all stages of the employee lifecycle.
- Managing your own workload as well as helping the whole team succeed
- Identifying areas of concern and suggesting potential process improvements
- Proactively taking ownership of your own development and building HR knowledge to pass your apprenticeship and make a valuable contribution to the team.
- Using our systems and processes in line with our organisational policies
Minimum Criteria:
- You will have achieved 5 GCSEs at grade A-C, including English and Maths (or equivalent qualification)
- On enrolment onto the apprenticeship (September 2026) you will not be in full-time education or receiving funding for other learning programmes.
- You will need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship
- Have an interest in Business Operations / Health and Safety
Why You'll Love Working with Us:
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- Flexibility: Work your way — hybrid, or in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
How to apply: To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be reviewing your qualifications to ensure you are eligible for the apprenticeship you have applied for. If you do not hold the required qualifications, you will not be eligible for this Apprenticeship. Applications need to be submitted by 15th June 2026. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
The recruitment process: Once you have applied, the recruitment process is as follows:
- Online tests: The team will review your qualifications once the job advert has closed. If you meet the requirements, you will be emailed the tests to complete, which must be completed within 72 hours. The tests are: Cognitive Ability test to assess your problem solving, critical thinking & attention to detail; Workplace Behaviour Assessment, to evaluate if you’d be happy in the role applied for.
- On-demand Video interview: If you pass the previous stage, you will be sent an on-demand video interview to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.
- Face to face interview: If you are successful after the on-demand video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you’ll be doing as an apprentice.
The Financial Ombudsman is an Equal Opportunity Employer and Disability Confident Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out, be part of the journey and take advantage of this opportunity.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Business Operations Co-ordinator (Apprentice) in London employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer that prioritises purpose, ambition, respect, and trust within its vibrant London office. As a Business Operations Coordinator Apprentice, you will benefit from a supportive hybrid working environment, extensive personal and career development opportunities, and a comprehensive benefits package, including health plans and gym memberships. Join us to make a meaningful impact while enjoying a diverse and inclusive culture that values your growth and well-being.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Co-ordinator (Apprentice) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Financial Ombudsman Service. Understand their values and mission, and think about how you can contribute to their goals. This will show us that you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice makes perfect! Prepare for the online tests and video interview by doing some mock assessments. Brush up on your problem-solving skills and think about examples from your past experiences that demonstrate your abilities. We want to see how you think and how you handle challenges!
✨Tip Number 3
Be yourself during the interview! We’re looking for authenticity, so don’t be afraid to let your personality shine through. Share your passion for business operations and health and safety, and explain why this apprenticeship excites you. Remember, we want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind us why you’d be a great fit for the team. Don’t miss out on this chance to stand out!
We think you need these skills to ace Business Operations Co-ordinator (Apprentice) in London
Some tips for your application 🫡
Craft a Tailored CV:Make sure your CV is tailored to the Business Operations Coordinator role. Highlight relevant skills and experiences that align with what we’re looking for, like customer service and operational tasks.
Show Your Passion:In your application, let us know why you’re interested in Business Operations and Health and Safety. We love seeing genuine enthusiasm, so don’t hold back on sharing your motivation!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role there.
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Operations Co-ordinator. Familiarise yourself with the key responsibilities and how they align with the values of the Financial Ombudsman Service. This will help you articulate why you're a great fit for the position.
✨Show Your Curiosity
During the interview, express your curiosity about the company and the role. Ask insightful questions about the team dynamics, the apprenticeship structure, and opportunities for personal development. This shows that you're genuinely interested in contributing to the organisation.
✨Demonstrate Your Skills
Be ready to provide examples of how you've managed workloads or improved processes in previous roles or projects. Highlight any customer service experience you have, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Embrace the Values
The Financial Ombudsman Service places a strong emphasis on Purpose, Ambition, Respect, and Trust. Think of ways you can demonstrate these values during your interview. Share experiences that reflect these principles, showing that you align with their culture and mission.
