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- Tasks: Facilitate engaging training sessions for new investigators, focusing on skills and knowledge development.
- Company: Join the Financial Ombudsman Service, resolving disputes and making a real impact in finance.
- Benefits: Enjoy flexible working hours and a supportive environment that values diversity and inclusion.
- Why this job: Be part of a dynamic team, fostering growth and learning while shaping future financial professionals.
- Qualifications: Strong presentation skills and experience in training facilitation are essential; a passion for learning is a plus.
- Other info: Open to part-time options; commitment to equity and inclusion is key.
The predicted salary is between 28800 - 42000 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Reporting to: Learning and Development Manager
Working hours: Full time is 35 hours a week. Where possible, we are open to considering part time/flexible working patterns. You’ll agree your working pattern with your manager.
About us: At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.
The purpose of your role: The Learning and Development Facilitator will play a crucial role in delivering our Academy's onboarding program for new investigators. This position focuses on equipping new team members with the necessary technical product knowledge, soft skills, and hands-on experience in casework. The facilitator will work closely with experienced caseworkers, subject matter experts, and other L&D professionals to create an engaging and supportive learning environment.
- Training Delivery: Facilitate diverse training sessions, including in-person workshops, virtual sessions, and blended learning experiences, ensuring that all participants are engaged and can actively participate. Tailor training delivery to accommodate various learning styles and needs, utilising a mix of lectures, group activities, discussions, and practical exercises. Collaborate with subject matter experts and experienced caseworkers to develop comprehensive training modules that cover technical product knowledge, regulatory frameworks, and soft skills such as communication and conflict resolution. Regularly review and update training materials to ensure they reflect current best practices, legal requirements, and the latest industry developments.
- Learner Support: Provide ongoing support and guidance to new investigators throughout the training program, acting as a mentor and resource for their learning journey. Foster a positive and inclusive learning environment that encourages open communication, critical thinking, and continuous improvement.
- Assessment and Feedback: Design and administer assessments to evaluate the knowledge and skills of learners, ensuring they meet the required standards for handling casework. Provide timely, constructive feedback to learners, highlighting strengths and areas for development, and offer strategies for improvement. Collect and analyse feedback from training participants, mentors, and other stakeholders to identify areas for enhancement in training delivery and content. Stay informed about emerging trends in learning and development, incorporating innovative methods and technologies to enhance the training experience.
- Mentorship and Collaboration: Partner with mentors and casework experts to integrate practical, hands-on experiences into the training program, ensuring learners gain real-world insights and skills. Coordinate with other L&D professionals to align training initiatives with broader organisational goals and strategies.
- Diversity and Inclusion: Ensure that all training content and delivery methods are inclusive, accessible, and respectful of diverse cultural backgrounds, experiences, and perspectives. Actively promote a culture of equity and inclusion, both within the training environment and the broader organisation.
Strong presentation and facilitation skills, with the ability to engage and inspire learners. Excellent interpersonal and communication skills, with a sensitivity to diverse learning styles and needs. Competency in using various training tools and technologies, including virtual learning platforms. Commitment to fostering an inclusive and supportive learning environment. Ability to work collaboratively with a diverse range of stakeholders. Strong organisational skills and attention to detail. A proactive and innovative approach to problem-solving and continuous improvement. Proven experience in training facilitation.
About the company: The Financial Ombudsman Service is an ombudsman in the United Kingdom.
Learning & Development Facilitator employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
accessibility@talentify.io
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Facilitator
✨Tip Number 1
Familiarise yourself with the Financial Ombudsman Service's mission and values. Understanding their commitment to resolving disputes will help you align your training approach with their organisational goals, making you a more attractive candidate.
✨Tip Number 2
Showcase your experience in diverse training delivery methods. Be prepared to discuss specific examples of how you've engaged learners through various formats, such as workshops or virtual sessions, as this is crucial for the role.
✨Tip Number 3
Highlight your ability to adapt training materials for different learning styles. Prepare to share instances where you've tailored content to meet the needs of diverse groups, demonstrating your commitment to inclusivity.
✨Tip Number 4
Network with current or former employees of the Financial Ombudsman Service. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
We think you need these skills to ace Learning & Development Facilitator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training facilitation, learner support, and collaboration with subject matter experts. Use specific examples that demonstrate your ability to engage learners and adapt to different learning styles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for learning and development. Mention how your skills align with the role's requirements, particularly in delivering diverse training sessions and fostering an inclusive learning environment.
Showcase Your Skills: Emphasise your strong presentation and facilitation skills in both your CV and cover letter. Provide examples of how you've successfully engaged participants in previous training sessions and how you’ve adapted content to meet various needs.
Prepare for Assessment: Be ready to discuss your approach to designing assessments and providing feedback during interviews. Think about how you can demonstrate your commitment to continuous improvement and staying informed about trends in learning and development.
How to prepare for a job interview at Financial Ombudsman Service
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Learning & Development Facilitator. Familiarise yourself with the onboarding program and the skills required to support new investigators effectively.
✨Showcase Your Facilitation Skills
Prepare to demonstrate your presentation and facilitation skills during the interview. You might be asked to conduct a mock training session, so think about how you can engage participants and cater to different learning styles.
✨Emphasise Collaboration
Highlight your experience working with diverse teams and stakeholders. The role requires collaboration with subject matter experts and caseworkers, so be ready to discuss how you've successfully partnered with others in previous roles.
✨Commit to Inclusivity
Be prepared to discuss how you promote diversity and inclusion in training environments. Share examples of how you've created inclusive learning experiences that respect diverse backgrounds and perspectives.