At a Glance
- Tasks: Facilitate engaging training sessions on communication skills, focusing on phone skills.
- Company: Join the Financial Ombudsman Service, a leader in equal opportunities and inclusivity.
- Benefits: Competitive salary, flexible working options, and a supportive learning environment.
- Other info: Opportunity for career growth in a dynamic and diverse team.
- Why this job: Make a real impact by helping others improve their communication skills.
- Qualifications: Experience in presentation and facilitation, with a passion for inclusive learning.
The predicted salary is between 43000 - 43000 £ per year.
As a facilitator delivering content around Communication Skills, you will play a crucial role in delivering our communication skills programme with a focus on phone skills. This role will sit within our Learning & Development Team.
Contract: Fixed‑term contract for 6 months.
Hours: 35 hours per week (full time). We are open to part‑time or flexible working patterns; please specify your preference in your application.
Salary: £43,000 per annum.
Location: London: Docklands. The hybrid policy requires you to work in the office at least four days across a fortnight; in this role you may be expected to deliver in‑person training more frequently, primarily in London and Coventry, with occasional travel to Edinburgh for training sessions.
Key responsibilities:
- Facilitate engaging training sessions, including in‑person workshops, virtual sessions, and blended learning experiences.
- Tailor training delivery to accommodate various learning styles and needs.
- Regularly review and update training materials to reflect current best practices, legal requirements, and the latest industry developments.
- Foster a positive and inclusive learning environment that encourages open communication, critical thinking, and continuous improvement.
- Design and administer in‑class assessments to evaluate learners’ knowledge and skills.
- Provide timely, constructive feedback to learners, highlighting strengths and areas for development, and offer strategies for improvement.
- Collect and analyse feedback from training participants, mentors, and other stakeholders to identify areas for enhancement in training delivery and content.
- Ensure that all training content and delivery methods are inclusive, accessible, and respectful of diverse cultural backgrounds, experiences, and perspectives.
Minimum criteria:
- Proven experience in presentation and facilitation.
- Competency in using various training tools and technologies, including virtual learning platforms.
- A proactive and innovative approach to problem‑solving and continuous improvement.
- Ability to foster an inclusive and supportive learning environment.
Desirable criteria:
- Experience delivering phone skills or similar communication skills programmes.
- A good match on an individual level with our organisational values.
- Excellent interpersonal and communication skills, with a sensitivity to diverse learning styles and needs.
- Strong organisational skills and attention to detail.
Equal opportunities and disability statement: The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We are a Disability Confident Leader: disabled applicants who fulfil the minimum criteria will be progressed to the next stage of the process. If you need reasonable adjustments, please contact hrsupport@financial-ombudsman.org.uk.
Learning & Development Facilitator employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With flexible working options and a commitment to continuous improvement, you will have the opportunity to grow your skills in a dynamic environment while making a meaningful impact on communication training. Located in the vibrant Docklands area of London, our team thrives on collaboration and innovation, ensuring that every employee feels valued and empowered.
Contact Details:
Financial Ombudsman Service Recruitment Team
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We think you need these skills to ace Learning & Development Facilitator
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