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- Tasks: Coordinate workshops and training sessions to enhance onboarding experiences.
- Company: Join a diverse and inclusive team at the Financial Ombudsman.
- Benefits: Enjoy health plans, gym memberships, and generous holiday entitlement.
- Why this job: Make a real impact on employee development and organisational growth.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Flexible working options and excellent career growth opportunities await you.
The predicted salary is between 27728 - 27728 £ per year.
Contract: fixed term contract 12 months
Working hours: 35 hours per week (full time) – open to part time/flexible working patterns
Salary: £27,728 per annum
Location: London, Exchange Tower
Reporting to: Academy Manager
Role Overview
As the Learning and Development Senior Coordinator, you will support the L&D Academy and wider L&D team in executing a transformative initiative aimed at reshaping our organisation's onboarding process. You will provide essential coordination and administrative support, ensuring the smooth delivery of programmes and initiatives.
What You’ll Do
- Coordinate in-person and virtual workshops, and training sessions for the suite of onboarding programmes
- Support the development and maintenance of L&D Academy documentation, including feedback collation and analysis, team plans and progress reports
- Serve as a central point of contact for Academy related inquiries, providing timely and accurate information to stakeholders as needed
- Coordinate logistics for on-site training, including travel arrangements, venue bookings, hotel bookings, and training room booking and equipment setup
- Support the creation and distribution of learning materials and resources, ensuring accessibility and relevance to Academy objectives
- Coordinate with external partners and vendors to procure necessary resources and services for delivery
- Assist in the management of budgets, tracking expenses and ensuring adherence to financial guidelines
- Provide administrative support for the evaluation and assessment of learning interventions and programmes, collating feedback and generating reports as required
- Act as a liaison between the L&D Academy team and other internal departments to facilitate smooth delivery of programmes
Minimum Criteria
- Proven experience working within a customer service focused industry, preferably within an HR team
- Highly organised and a strong communicator with good IT skills – MS Office, particularly Excel, Word, PowerPoint, Teams etc.
- Knowledge of reporting processes – good knowledge of Learning and Development processes and procedures
- Analytical and accurate with a good attention to detail; adaptable and innovative approach to problem solving
Nice to Have
- Ability to contribute ideas and suggestions for improving processes and enhancing overall effectiveness of coordination activities
- Experience of maintaining accurate records of project activities, ensuring documentation is up-to-date and easily accessible for reference
- Previous use of LMS or Workday administration also desirable
- A good match on an individual level to our organisational values
Benefits
- Wellbeing: health plan, gym memberships, mental health support
- Growth: investment in your future with courses, mentorship, promotions
- Culture: diverse, inclusive, collaborative, fun
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Family Friendly Policies – enhanced maternity pay, care and dependant leave
- Employer provided benefits – private medical insurance, virtual GP, critical illness cover, life assurance cover, etc.
- Choice of voluntary benefits – technology scheme, cycle to work scheme, will‑writing service, among others
- Gym membership discounts, and a fully equipped on‑site gym open 24/7 in London only
Equal Opportunity
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Learning and Development Senior Coordinator employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Senior Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Learning and Development Senior Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in learning and development. We want to see how your skills align with the role of Learning and Development Senior Coordinator, so don’t hold back on showcasing relevant achievements!
Show Off Your Organisational Skills: As this role requires strong coordination abilities, give us examples of how you've successfully managed projects or events in the past. We love seeing candidates who can juggle multiple tasks while keeping everything running smoothly!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make your experience easy to digest!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Financial Ombudsman Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Learning and Development Senior Coordinator role. Familiarise yourself with the key responsibilities, such as coordinating workshops and managing logistics. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you kept everything on track, especially in a customer service-focused environment, to demonstrate your fit for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the L&D Academy's initiatives or the team culture. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and work style.
✨Be Ready to Discuss Feedback and Improvement
Given the emphasis on feedback collation and process improvement in the job description, think of specific instances where you've contributed to enhancing processes or received constructive feedback. This will illustrate your analytical skills and adaptability, which are crucial for this role.