Learning and Development Facilitator

Learning and Development Facilitator

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Contract: permanent

Working hours: 35 hours per week

Salary: £42,445

Location: London (Hybrid) with travel to our regional hubs

Reporting to: Learning and Development Delivery Partner

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

What You’ll Do

You will be responsible for delivering engaging and inclusive learning experiences through a blend of face-to-face, virtual and mixed learning methods. Working closely with subject matter experts, you will design and deliver training that develops technical knowledge, regulatory understanding and essential soft skills, adapting your approach to suit different learning styles and ensuring all learners can actively participate and succeed.

You will support learners throughout their development journey, providing coaching, guidance and constructive feedback to help them build confidence and capability. The role also focuses on continuous improvement, using feedback and assessment outcomes to enhance training content and delivery, while staying up to date with learning best practice.

Working collaboratively with colleagues across the organisation, you will help ensure learning solutions are inclusive, accessible and aligned with organisational goals.

Minimum Criteria

• Proven background in presentation and facilitation, with the ability to engage and inspire learners.
• Experience of using various training tools and technologies, including virtual learning platforms.
• A track record of both designing and delivering training both in person and virtually.
• A background of working within an in-house Learning and Development function.

What you’ll bring

• Commitment to fostering an inclusive and supportive learning environment.
• Ability to work collaboratively with a diverse range of stakeholders.
• Strong organisational skills and attention to detail.
• A proactive and innovative approach to problem‑solving and continuous improvement.
• Excellent interpersonal and communication skills, with a sensitivity to diverse learning styles and needs.

Why You'll Love Working With Us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team.

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview.

Interviews may be conducted via video, telephone, or an panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.

Authenticity of applications We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Who we are… With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

You can read more about Diversity and Inclusion. We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion