IT Asset Management Apprentice

IT Asset Manager (Apprentice)

Contract: Initially a Fixed term contract for 24 months to cover the lifetime of the apprenticeship. Upon successful completion, a suitable permanent position may be offered.

Working hours: 35 hours per week, full time. As an apprentice, 20% of your time will be spent on off‑job learning.

Salary: £26,936 per annum.

Location: Exchange Tower, London.

Reporting to: Service Management Manager.

Responsibilities

• Support management of end‑user assets (laptops, peripherals, accessories) across their lifecycle.
• Maintain accurate asset and configuration item (CI) records in the CMDB.
• Support software asset and licence record maintenance, including entitlement and deployment.
• Assist with infrastructure and platform asset records.
• Perform data quality checks and reconciliation activities.
• Support joiner, mover and leaver processes to ensure asset accuracy.
• Work with Service Management and Front‑End Services to align asset records to live services.
• Contribute to audits and governance activities.
• Assist in documenting processes and identifying improvement opportunities.

Minimum Qualifications

• Achieved 5 GCSEs at grade A‑C, including English and Maths (or equivalent qualification).
• At least 18 years old at enrolment (September 2026).
• Not in full‑time education or receiving funding for other learning programmes at the time of enrolment.
• Full UK Right to Work for the duration of the apprenticeship, and valid residency status with at least 3 years residency in the UK before start date.
• Good attention to detail.
• Interest in IT, service management, or asset management is ideal.

Benefits

• 25 days holiday entitlement, with option to buy or sell days.
• Generous pension.
• Various family friendly policies, including enhanced maternity pay, carers and dependants leave.
• Employer‑provided benefits such as private medical insurance, virtual GP, critical illness cover, life assurance.
• Choice of voluntary benefits including technology scheme, cycle‑to‑work scheme, will‑writing service.
• Gym membership discounts and fully equipped on‑site gym open 24/7 in London.

Equal Opportunity Statement

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

The organization is a Disability Confident Leader. Disabled applicants who meet the minimum criteria will be progressed to the next stage of the process; reasonable adjustments are available upon request.