At a Glance
- Tasks: Lead a team of investigators, driving performance and ensuring fair casework outcomes.
- Company: Join the Financial Ombudsman Service, a leader in financial dispute resolution.
- Benefits: Hybrid working model, competitive salary, and focus on staff wellbeing.
- Other info: Opportunity for continuous improvement and professional development in a supportive environment.
- Why this job: Shape delivery and culture while making a real difference in people's lives.
- Qualifications: Experience in operational people management and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
Financial Ombudsman Service is looking for an experienced Operational People Manager to lead a team of 15+ Investigators in Edinburgh.
You’ll drive performance, coach leaders, and ensure fair, timely casework outcomes within a hybrid model.
The role reports to the Ombudsman Leader and offers an opportunity to shape delivery, culture, and continuous improvement across the Directorate while fostering development and wellbeing for staff.
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Investigation Team Leader – People & Performance employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and inclusive work culture in Manchester, where you can make a meaningful impact on the lives of consumers facing financial disputes. With a strong commitment to employee development, generous benefits including a competitive salary, comprehensive health coverage, and opportunities for personal growth, you'll find a rewarding career path that values your contributions and promotes work-life balance through flexible working arrangements. Join us and be part of a diverse team dedicated to fairness and integrity in financial services.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Investigation Team Leader – People & Performance
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Financial Ombudsman Service!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Financial Ombudsman Service.
We think you need these skills to ace Investigation Team Leader – People & Performance
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Financial Ombudsman Service. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Financial Ombudsman Service and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Financial Ombudsman Service. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Financial Ombudsman Service's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Financial Ombudsman Service
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Financial Ombudsman Service.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Financial Ombudsman Service will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Financial Ombudsman Service and how you would contribute to adapting HR strategies.
