At a Glance
- Tasks: Investigate insurance complaints and make fair decisions on disputes.
- Company: Join the Financial Ombudsman Service, a leader in resolving financial disputes.
- Benefits: Enjoy a competitive day rate, remote work, and comprehensive training.
- Other info: This is a 12-month remote assignment starting on 20th October 2025.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in resolving complaints and knowledge of the insurance market is essential.
The predicted salary is between 42000 - 52000 £ per year.
Join to apply for the Insurance Complaints Investigator role at Financial Ombudsman Service
Join to apply for the Insurance Complaints Investigator role at Financial Ombudsman Service
Direct message the job poster from Financial Ombudsman Service
We are currently recruiting for Contingent Investigators - Insurance. This assignment will be home-based for the duration of the assignment - which is 12 months - and must be carried out from the UK - for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland. It will pay a starting rate of £210 per day (Umbrella) - increasing to £260 after accreditation - to join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.
As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.
The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.
The ideal candidate for this assignment will -
- have experience of resolving complaints/disputes and being the decision maker
- have knowledge of the general insurance market, particularly motor insurance or buildings insurance
- have excellent problem solving and decision-making skills, with outstanding attention to detail
- have a focus on quality, customer service and doing the right thing
- have great written communication skills. You’ll need to provide a persuasive, accurate and credible account of the complaint outcomes you reach
- and you’ll need excellent verbal communication skills. You’ll need to be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure
- have experience managing conflicting deadlines with great time management skills
This role will specialise in Insurance, meaning we are seeking industry specialists in this area. For example, candidates who have worked with complaints directly for an insurance organisation or within a financial organisation.
We are seeking candidates with experience in some or all of the below:
- Motor insurance
- Home and building insurance
- Extended warranties
- Insurance pricing and renewals
- Legal expenses insurance
- Marine insurance
- Misrepresentation and non-disclosure
- Medical insurance
- Mobile phone and gadget insurance
- Travel insurance
- Wedding insurance
We are not considering Payment Protection Insurance (PPI).
In return you will be rewarded with a generous day rate - with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company.
We are looking for candidates available to start on 20th October 2025 and the initial tenure for the assignment is 12 months. This full-time Contingent Investigator assignment is deemed to be inside IR35.
For this role, you will go through a multi-stage recruitment process before receiving an offer. This includes an online psychometric testing, telephone interview with Reed, and a competency-based interview with the Service.
Should you have the experience we have detailed in this advertisement, please apply with an updated version of your CV. We are looking for product details within your CV, so be sure to include the complaint types you’ve managed.
- Location - fully remote (must be working in the UK)
- Duration - 12 months temporary assignment
- Equipment - must use your own equipment
We are looking forward to reviewing your application.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Job function
Finance
Referrals increase your chances of interviewing at Financial Ombudsman Service by 2x
Get notified about new Complaints Assessor jobs in United Kingdom.
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
Wokingham, England, United Kingdom 1 week ago
Regulatory Affairs Compliance Specialist
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
London Area, United Kingdom £12.00-£16.00 3 hours ago
Regulatory Affairs Compliance Specialist
Regulatory Affairs Specialist, Medical Device, remote
Bristol, England, United Kingdom 1 month ago
Greater London, England, United Kingdom 4 hours ago
Document Production Specialist - Remote - 12pm - 8pm Shift
Leeds, England, United Kingdom 2 weeks ago
Senior Executive Assistant & Program Coordinator - Austria, Germany, UK
Document Production Specialist - Remote - 12pm - 8pm Shift
Manchester Area, United Kingdom 2 weeks ago
Technical Administrator - Health and Beauty
Quality Assurance Specialist and Technical Author
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrInsurance Complaints Investigator employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer that offers a supportive and flexible work environment, allowing you to work from home while making a meaningful impact in resolving insurance disputes. With competitive pay rates and comprehensive training, employees are empowered to grow their expertise in the insurance sector, all while enjoying a culture that prioritises quality customer service and ethical decision-making.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Complaints Investigator
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Financial Ombudsman Service). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Financial Ombudsman Service. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Complaints Investigator
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Financial Ombudsman Service.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Financial Ombudsman Service. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Financial Ombudsman Service to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Financial Ombudsman Service, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Financial Ombudsman Service's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
