At a Glance
- Tasks: Maintain and enhance network systems for a cloud-first IT environment.
- Company: Join a not-for-profit organisation focused on resolving consumer disputes.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a fully equipped gym.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your technical skills.
- Qualifications: Experienced in network engineering with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Join an independent, not-for-profit organisation that resolves disputes between consumers, small businesses and financial service providers. The Infrastructure department provides a cloud-first foundation for all IT and communication services. As a Network Engineer you will maintain stability and performance of modern enterprise infrastructure and systems.
Responsibilities
- Take ownership of specific network systems and services, ensuring they are maintained throughout their lifecycle and meet defined availability, performance, security and supportability standards.
- Ensure smooth operation of services while adhering to agreed SLAs, taking accountability for escalated technical issues and delivering sustainable, well-understood resolutions.
- Act as a strong communicator, building effective relationships with stakeholders across technical and non-technical teams to understand requirements, expectations and areas for improvement.
- Work closely with project managers, stakeholders and delivery teams to understand both business and technical requirements, contributing to the successful delivery of network solutions.
- Take ownership of technical delivery activities, ensuring solutions are implemented in a stable, scalable and supportable manner aligned to organisational standards.
- Contribute to network design activity, working alongside the architecture team to provide input, feedback and practical implementation considerations.
- Drive continuous improvement by identifying and implementing changes where services do not meet expected standards, or where opportunities exist to enhance performance, resilience, security or efficiency.
- Proactively identify, assess and remediate security vulnerabilities across the network estate.
- Provide technical expertise and guidance, influencing decisions on improvements, standards and future direction of services and technologies.
- Maintain high-quality design, implementation and operational documentation to support ongoing service stability and knowledge sharing.
Qualifications
- Minimum criteria – Experienced network engineer level with evidence of independent ownership of network systems, implementation, operational support and service improvements.
- Experience supporting enterprise-scale network environments of similar complexity, covering both operational and delivery responsibilities.
- Demonstrable experience of owning technical outcomes, leading delivery across project and service lifecycles, managing implementation activities, resolving complex issues and driving improvements to live services.
- Experience working across a broad range of network technologies and services, with the ability to adapt and take ownership of multiple disciplines.
- Proven experience working within a technical team, contributing to day-to-day operations and change delivery, and managing competing priorities within structured service and change management processes.
- Strong experience in a stakeholder-facing environment, communicating clearly with both technical and non-technical stakeholders.
Technical Minimum Criteria
- Hands-on experience with Cisco networking technologies (routing, switches, Nexus, Catalyst, SD-WAN, wireless, remote access such as Cisco Secure Client/AnyConnect and ASAv).
- Experience with enterprise cloud networking, ideally within Microsoft Azure IaaS; equivalent experience with other major providers is acceptable.
- Solid understanding and practical experience of IP routing protocols and data centre network architectures, including OSPF, MP-BGP, VXLAN, EVPN, and modern fabric technologies.
- Experience supporting network security technologies, including firewalls and network access control solutions (e.g. CiscoISE).
- Experience managing core network services (DNS, NTP, DHCP) as part of maintaining a stable and reliable network environment.
- Experience with or strong interest in automation and Infrastructure as Code (e.g. Terraform, Bicep, ARM).
Benefits
- 25 days holiday entitlement, with option to buy or sell days.
- Generous pension.
- Family-friendly policies, including enhanced maternity pay, carers and dependants leave.
- Employer-provided benefits: private medical insurance, virtual GP, critical illness cover, life assurance cover.
- Choice of voluntary benefits including technology scheme, cycle-to-work scheme, will-writing service, gym membership discounts.
- Fully equipped on-site gym open 24/7 in London only.
The Financial Ombudsman Service is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from under-represented groups across all communities. The organisation is a Disability Confident Leader and will progress disabled applicants who meet the minimum criteria to the next stage of the process. Reasonable adjustments may be provided upon request.
Infrastructure Engineer (Network) employer: Financial Ombudsman Service
Join a forward-thinking, not-for-profit organisation that prioritises employee well-being and professional growth. As an Infrastructure Engineer in London, you will benefit from a supportive work culture that values diversity and inclusivity, alongside generous benefits such as 25 days of holiday, private medical insurance, and a fully equipped on-site gym. This role offers the opportunity to engage with cutting-edge technologies while contributing to meaningful outcomes for consumers and businesses alike.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer (Network)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Financial Ombudsman Service values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Financial Ombudsman Service might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Financial Ombudsman Service!
✨Direct Apply to Financial Ombudsman Service
Let's not forget to apply directly through the Financial Ombudsman Service website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Engineer (Network)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Financial Ombudsman Service.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Financial Ombudsman Service. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Financial Ombudsman Service
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
