At a Glance
- Tasks: Help resolve disputes by providing clear responses and managing sensitive information requests.
- Company: Join the Financial Ombudsman Service, a not-for-profit championing fair resolutions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and gym discounts.
- Other info: Embrace a diverse and inclusive culture with growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in data protection.
- Qualifications: Experience in data protection and customer service is essential.
The predicted salary is between 42445 - 42445 £ per year.
Information Rights Adviser – 12‑month fixed term contract
Working hours
35 hours per week.
Salary
Location
London Docklands, Hybrid.
Reporting to
Information Rights Supervisor.
The Financial Ombudsman Service is an independent, not‑for‑profit organisation that resolves disputes between consumers, small businesses, and financial service providers.
By joining our team, you will contribute to our mission of fair resolution.
- What you’ll do
- Provide clear written responses to customers’ enquiries, often demanding, and speak to individuals over the phone to help them understand how we’ve processed their information.
- Review large amounts of information relating to different product areas daily and pay close attention to detail so that we do not disclose information that we shouldn’t – in line with legislation.
- Become familiar quickly with our processes and redaction tools to handle requests promptly and appropriately.
- Make balanced and measured decisions about what information to share with a customer and what to withhold, documenting rationale in a structured way to justify processing to customers and the regulator (ICO).
- Spot complicated or sensitive requests and work with colleagues across the organisation to provide the right response.
- Identify best practice opportunities, considering the latest developments to continuously improve how we handle information requests, and work flexibly across the team when demand requires.
- Minimum criteria
- Experience in a similar role focused on data protection, GDPR compliance and SAR requests, ideally including employee SAR requests.
- Demonstrable experience dealing with service complaints.
- Customer service experience.
- Strong analytical and problem‑solving skills, with the ability to assess risks and provide solutions.
- Nice to have
- Attention to detail and a methodical approach to work.
- Proficiency in using data protection and privacy management software / tools.
- Experience dealing with confidential and sensitive information quickly and effectively.
- Experience in the financial services sector.
Benefits
- 25 days holiday entitlement, with the option to buy extra or sell days.
- Generous pension.
- Various family‑friendly policies, including enhanced maternity pay, carers and dependants leave.
- Employer‑provided benefits such as private medical insurance, virtual GP, critical illness cover, life assurance cover.
- Choice of voluntary benefits including technology scheme, cycle‑to‑work scheme, will‑writing service.
- Gym membership discounts and fully equipped on‑site gym open 24/7 (London only).
- Health plan, gym memberships, mental health support.
- Growth: courses, mentorship, promotions.
- Diversity, inclusion, collaboration, fun culture.
- Equality and Diversity
The Financial Ombudsman Service is an equal‑opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all team members.
We welcome applications from under‑represented groups across all communities.
We are a Disability Confident Leader.
Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
Reasonable adjustments can be requested.
For more information about our values, please visit https://www. financial-ombudsman. org. uk/who-we-are/aims-values
For more information about diversity and inclusion, please visit https://www. financial-ombudsman. org. uk/who-we-are/aims-values/diversity-inclusion
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Information Rights Adviser employer: Financial Ombudsman Service
Join a dynamic team at the Financial Ombudsman, where our values of Purpose, Ambition, Respect, and Trust create a supportive and inclusive work culture. As a PMO Lead in London, you'll benefit from flexible working arrangements, extensive personal and career development opportunities, and a strong focus on employee wellbeing. With a commitment to diversity and a range of generous benefits, including private medical insurance and gym membership discounts, we invite you to help shape how change is delivered across our organisation.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Rights Adviser
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Financial Ombudsman Service when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Financial Ombudsman Service!
We think you need these skills to ace Information Rights Adviser
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Information Rights Adviser, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Financial Ombudsman Service. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Financial Ombudsman Service.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Financial Ombudsman Service in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Financial Ombudsman Service.
