At a Glance
- Tasks: Complete your apprenticeship while providing top-notch customer support and managing HR tasks.
- Company: Join the Financial Ombudsman Service, a values-driven not-for-profit organisation.
- Benefits: Enjoy a competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Diverse, inclusive culture with great career growth and wellbeing support.
- Why this job: Make a real impact in HR while learning and growing in a supportive environment.
- Qualifications: 5 GCSEs at grade A-C, including English and Maths; interest in Human Resources.
The predicted salary is between 26936 - 26936 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Initially a Fixed term contract for 15 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the-job learning, which includes attending lectures/tutorials with your training provider.
Salary: £26,936
Location: Exchange Tower, Docklands, London
Reporting to: People Hub Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.
About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. Our HR team plays a crucial role in driving business success through our people. The HR function supports all people-related activities, including strategy & policy, employee relations, recruitment, reward, learning & development, performance management, and wellbeing.
What You’ll Do:
- Completing your apprenticeship qualification
- Providing quality first line customer support and dealing with a variety of queries via email, phone or in person whilst ensuring policy and process is adhered to.
- Providing an exceptional customer service that is professional, friendly and approachable
- Processing a range of operational tasks for our customers throughout all stages of the employee lifecycle.
- Managing your own workload as well as helping the whole team succeed
- Identifying areas of concern and suggesting potential process improvements
- Proactively taking ownership of your own development and building HR knowledge to pass your apprenticeship and make a valuable contribution to the team.
- Using our systems and processes in line with our organisational policies
Minimum Criteria:
- You will have achieved 5 GCSEs at grade A-C, including English and Maths (or equivalent qualification)
- On enrolment onto the apprenticeship (September 2026) you will not be in full-time education or receiving funding for other learning programmes.
- You will need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship
- Have an interest in Human Resources
Why You'll Love Working with Us:
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- Flexibility: Work your way — mix of hybrid and in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
How to apply: To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be reviewing your qualifications to ensure you are eligible for the apprenticeship you have applied for. If you do not hold the required qualifications, you will not be eligible for this Apprenticeship. Applications need to be submitted by 15th June 2026. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
The recruitment process:
- Online tests: The team will review your qualifications once the job advert has closed. If you meet the requirements, you will be emailed the tests to complete, which must be completed within 72 hours. The tests are:
- Cognitive Ability test to assess your problem solving, critical thinking & attention to detail
- Workplace Behaviour Assessment, to evaluate if you’d be happy in the role applied for.
- On-demand Video interview: If you pass the previous stage, you will be sent an on-demand video interview to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.
- Face to face interview: If you are successful after the on-demand video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you’ll be doing as an apprentice.
A full job profile is available on request and will be provided to candidates shortlisted to the candidates that have been shortlisted to the on-demand Video interview.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
HR Coordinator (Apprentice) employer: Financial Ombudsman Service
At the Financial Ombudsman Service, we pride ourselves on being a values-led organisation that fosters a culture of Purpose, Ambition, Respect, and Trust. As an HR Coordinator Apprentice based in the vibrant Docklands, London, you'll benefit from a hybrid working model, extensive personal and career development opportunities, and a supportive environment that prioritises employee wellbeing. With competitive salaries, generous holiday entitlements, and a commitment to diversity and inclusion, we invite you to join us in making a meaningful impact in the financial services sector.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR Coordinator (Apprentice)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Financial Ombudsman Service. Understand their values and mission, and think about how you can contribute to their goals. This will show them you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the online tests and video interview by doing some mock assessments. Brush up on your problem-solving skills and think about examples from your past experiences that demonstrate your suitability for the HR Coordinator role.
✨Tip Number 3
Be yourself during the video interview! This is your chance to showcase your personality and passion for HR. Speak clearly, be enthusiastic, and don’t hesitate to share why you’re excited about this apprenticeship. Authenticity goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a positive impression. It shows you're proactive and keen on the role, which aligns perfectly with the ambition they’re looking for.
We think you need these skills to ace HR Coordinator (Apprentice)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our values. Remember, we’re looking for someone who’s curious and driven!
Tailor Your CV:Make sure your CV is tailored to the HR Coordinator (Apprentice) role. Highlight relevant experiences and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the apprenticeship.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Stuff
Before the interview, make sure you understand the role of an HR Coordinator and the key responsibilities involved. Familiarise yourself with the Financial Ombudsman Service's values and how they align with your own. This will help you demonstrate your genuine interest in the position.
✨Practice Makes Perfect
Take some time to practice common interview questions related to HR and customer service. Think about examples from your past experiences that showcase your skills and how you can contribute to the team. This will help you feel more confident during the interview.
✨Dress to Impress
Even if the company has a relaxed dress code, it's important to present yourself professionally for the interview. Choose smart attire that reflects your seriousness about the opportunity. First impressions matter, so make sure you look the part!
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about the team culture or opportunities for growth within the apprenticeship.
