HR Coordinator

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring; we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £27,728

Location: London Docklands

Reporting to: Senior HR Coordinator

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. The People Hub team serves as the operational centre of HR, ensuring that our colleagues can concentrate on the core aspects of their roles by facilitating seamless HR processes. Placing the customer at the forefront of everything we do, we are committed to making interaction with HR as straightforward as possible. As the primary representative of HR, you will play a pivotal role in supporting colleagues through significant milestones across the employee life cycle. Acting as the initial point of contact, you will deliver a high-quality customer-focused HR support service, consistently striving for improvement and excellence in every interaction.

What You'll Do:

• You’ll be the first point of contact for our people, delivering exceptional support and resolving HR queries quickly and confidently.
• From preparing contracts to managing flexible working requests, you’ll keep things running smoothly while providing friendly, professional service every time.
• You’ll bring initiative and a drive to improve how we work.
• Confident using our systems and keen to grow your own skills, you’ll help us deliver a seamless HR experience that makes a real difference.

Minimum Criteria:

• Proven experience in a fast-paced customer-focused environment demonstrating the ability to handle a high volume of queries with professionalism and empathy.
• Experience managing HR-related queries or processes from initial contact through to resolution.
• Strong written and verbal communication skills with the ability to adapt your tone and approach to suit different audiences.
• Track record of managing multiple priorities, meeting deadlines, and maintaining accuracy under pressure.
• Demonstrate ability to identify opportunities for process improvement and propose constructive solutions.

It would also be nice for you to have:

• Ability to analyse trends, identify root causes, and use data or feedback to drive better outcomes.
• Experience working effectively within cross-functional teams, showing how you’ve supported shared goals and contributed to a positive team culture.

Why Financial Ombudsman Service: We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect, and Trust. You can learn more about our values here. We also offer an attractive competitive salary and flexible benefits to suit our people.

Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days
• Generous pension
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24/7 (London office only)
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations

Our employee-led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!

Please apply by uploading a current CV; there is also an option to leave a supporting statement should you wish to include one in your application. Applications need to be submitted by 23:59 on Sunday 2nd November. Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team. We welcome applications from internal employees; to apply, you must have passed probation, be meeting or exceeding expectations, and have no live warnings or development plans in place. Due to high application numbers, this advert may end earlier than the date specified, so please don’t delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration. Good luck with your application!