At a Glance
- Tasks: Lead transformative people and organisational changes for a vital financial service.
- Company: Join the Financial Ombudsman Service, a not-for-profit making a real difference.
- Benefits: Enjoy flexible working, health plans, gym memberships, and professional growth opportunities.
- Other info: Diverse, inclusive culture with excellent career development and wellbeing support.
- Why this job: Be at the forefront of cultural change and workforce transformation in a dynamic environment.
- Qualifications: Experience in leading workforce change and understanding employment relations is essential.
The predicted salary is between 60045 - 72000 £ per year.
Organisation & Workforce Transformation Partner
Contract: 12 month fixed term contract
Working hours: 35 hours per week (full time). We are open to part‑time or flexible working patterns if requested.
Salary: £60,045 – £72,000
Location: London
Reporting to: Director of Culture and People Experience
About The Organisation
The Financial Ombudsman Service is an independent, not‑for‑profit organisation that plays a vital role in UK financial services. Each day, we help resolve disputes between consumers or small businesses and their financial service providers.
What You'll Do
The Organisation & Workforce Transformation Partner will provide leadership on the people and organisational changes required to deliver the Modernising Redress programme. You will work across the organisation, alongside the review of our Enabling Functions, translating transformation and organisation design activity into clear, deliverable workforce change and cultural change. The role includes leading formal employee consultation and redundancy processes, ensuring workforce impacts are understood, risks are managed, and change is delivered at pace in a legally robust, consistent, and aligned manner. You will bridge the gap between cultural change, organisation design, programme delivery and employee relations, enabling the organisation to move confidently from design into implementation.
Minimum Criteria
- Available to start in a new role from August 2026.
- Significant professional experience of leading organisation‑wide people and workforce change in a complex organisation.
- Demonstrated experience of delivering formal consultation and redundancy processes linked to organisation design or transformation activity.
- Strong understanding of employment relations and employment law as they apply to large‑scale change.
- Experience undertaking change‑impact analysis and workforce transition planning across multiple teams or functions.
- Experience of working with, influencing and advising senior leaders through complex and sensitive workforce change.
- Experience of working cross‑collaboratively with various stakeholder groups and peer HR colleagues.
Why You'll Love Working With Us
- Flexibility: Work your way — remote, hybrid or in‑office.
- Wellbeing: Health plan, gym memberships, mental health support.
- Growth: We invest in your future with courses, mentorship and promotions.
- Culture: Diverse, inclusive, collaborative and fun.
Benefits
- 25 days holiday entitlement, with the option to buy extra or sell days.
- Generous pension.
- Family‑friendly policies, including enhanced maternity pay, carers and dependants leave.
- Employer‑provided benefits such as private medical insurance, virtual GP, critical illness cover and life assurance.
- Choice of voluntary benefits: technology scheme, cycle‑to‑work scheme, will‑writing service, among others.
- Gym membership discounts and a fully equipped on‑site gym in London (open 24/7).
Equal Opportunity Statement
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from underrepresented groups across all communities.
Authenticity of Applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
HR Change Partner employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and flexible work environment in the heart of London. With a strong commitment to employee wellbeing, professional growth, and a diverse, inclusive culture, we empower our team members to thrive while making a meaningful impact in the financial services sector. Join us for a rewarding career where your contributions truly matter.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR Change Partner
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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We think you need these skills to ace HR Change Partner
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Financial Ombudsman Service. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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How to prepare for a job interview at Financial Ombudsman Service
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Financial Ombudsman Service.
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A full-time HR role at Financial Ombudsman Service will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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