At a Glance
- Tasks: Complete your HR apprenticeship while providing top-notch customer support and improving processes.
- Company: Join a diverse and inclusive team at the Financial Ombudsman Service.
- Benefits: Enjoy 25 days holiday, private medical insurance, and gym discounts.
- Other info: Hybrid working model with a supportive environment for growth.
- Why this job: Kickstart your HR career with hands-on experience and professional development opportunities.
- Qualifications: 5 GCSEs at grades A-C, including English and Maths; interest in HR.
The predicted salary is between 26936 - 26936 £ per year.
Contract & Working Hours
Fixed‑term contract for 15 months as an apprenticeship, with the opportunity for a permanent position upon successful completion. Full time – 35 hours per week, with 20% of your time dedicated to off‑the‑job learning (lectures/tutoring with your training provider).
Salary & Location
£26,936 per annum (salary). Location: Exchange Tower, Docklands, London. Reporting to: People Hub Manager.
Hybrid Working
Work from home and the office, with a minimum of 4 days in the office each fortnight.
Responsibilities
- Complete your apprenticeship qualification.
- Provide quality first‑line customer support via email, phone, or in person, ensuring policy and process compliance.
- Deliver exceptional customer service that is professional, friendly and approachable.
- Process operational tasks for customers throughout all stages of the employee lifecycle.
- Manage your own workload while supporting the team’s success.
- Identify areas of concern and suggest potential process improvements.
- Take ownership of your own development and build HR knowledge to pass your apprenticeship and contribute to the team.
- Use our systems and processes in line with organisational policies.
Minimum Criteria
- Achieved 5 GCSEs (or equivalent) at grades A‑C, including English and Maths.
- When enrolled in the apprenticeship (September 2026) not in full‑time education or receiving funding for other learning programmes.
- Full UK right to work for the duration of the apprenticeship, valid residency status, resident in the UK for 3 years before start.
- Interest in Human Resources.
Benefits
- 25 days holiday entitlement (option to buy or sell days).
- Generous pension scheme.
- Family‑friendly policies including enhanced maternity pay, carers and dependants leave.
- Employer‑provided benefits: private medical insurance, virtual GP, critical illness cover, life assurance cover.
- Voluntary benefits: technology scheme, cycle‑to‑work scheme, will‑writing service.
- Gym membership discounts and a fully equipped on‑site gym open 24/7 (London only).
Equality, Diversity & Inclusion
The Financial Ombudsman Service is an equal‑opportunity employer. We celebrate diversity, are committed to an inclusive environment, and welcome applications from all backgrounds. We are a Disability Confident Leader and will consider reasonable adjustments for disabled applicants who meet the minimum criteria.
HR Assistant (Apprentice) employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development through a structured apprenticeship programme. Located in the vibrant Docklands area of London, employees benefit from a hybrid working model, generous holiday entitlement, and a range of health and wellness perks, including access to a fully equipped on-site gym. With a commitment to equality and diversity, this organisation fosters an environment where every individual can thrive and contribute meaningfully to the team.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR Assistant (Apprentice)
✨Tip Number 1
Network like a pro! Reach out to people in the HR field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you'd handle customer support situations or process improvements. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your enthusiasm for HR! During interviews, share your passion for helping others and improving processes. Let them see that you’re not just looking for a job, but a chance to grow and contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace HR Assistant (Apprentice)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the HR Assistant role. Highlight your interest in Human Resources and any relevant experience or skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since you'll be providing first-line customer support, it's crucial to demonstrate your communication skills. Use clear and professional language in your application, and don’t forget to showcase any experience you have in customer service.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your passion for HR and any personal experiences that have shaped your interest in this field. We’re looking for someone who will fit right in with our culture.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your HR Basics
Brush up on fundamental HR concepts and terminology. Understanding the employee lifecycle and key HR processes will show your genuine interest in the field and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since the role involves providing first-line customer support, prepare examples of how you've delivered exceptional service in the past. Think about situations where you resolved issues or improved a process, as this will highlight your problem-solving abilities.
✨Demonstrate Your Willingness to Learn
As an apprentice, your eagerness to learn is crucial. Be ready to discuss how you plan to take ownership of your development and what steps you'll take to build your HR knowledge during the apprenticeship.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the company culture, team dynamics, or the apprenticeship structure. This shows that you're engaged and genuinely interested in how you can contribute to the team’s success.
