At a Glance
- Tasks: Create a safe and productive workspace for colleagues, both on-site and remotely.
- Company: Join a purpose-driven team at the Financial Ombudsman Service in London.
- Benefits: Enjoy 25 days holiday, private medical insurance, and gym discounts.
- Other info: Flexible benefits and a supportive environment for diverse backgrounds.
- Why this job: Make a real difference in workplace safety and colleague wellbeing.
- Qualifications: Experience in building maintenance and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
We are looking for a Facilities Officer to join our Workspace team in Exchange Tower, London.
The role is permanent with 35 hours per week (9am - 5pm) and a salary of £30,000 per annum.
We are guided by purpose, ambition, trust and respect.
What You'll Do
- Play a key role in creating a safe, well-equipped and productive environment for colleagues, both on site and remotely.
- Maintain our spaces by carrying out regular floor walks, completing maintenance tasks, preparing meeting rooms, and managing workplace assessments to recommend the right equipment to support colleague wellbeing.
- Serve as a lead fire marshal, ensuring clear, confident and efficient evacuation procedures whenever required.
- Act as a visible and approachable presence across the building, supporting colleagues through our internal helpdesk by resolving queries related to facilities, equipment, access and safety and escalating issues where needed.
- Identify and address potential risks proactively to prevent problems before they arise, contributing to a consistently safe, smooth-running and welcoming workplace.
- Minimum Criteria
- Experience of general building maintenance including manual handling, heating controls and basic routine repair work.
- Good knowledge and understanding of buildings - including health and safety.
- Experience of working in a fast-paced and customer-facing role, communicating clearly, both verbally and in writing.
- Good IT skills and knowledge of Microsoft Office software - PC/laptop literate with experience in using systems such as a helpdesk.
- Knowledge of fire evacuation procedures and fire marshal duties.
- Nice to Have
- Ability to grasp information and processes quickly - with a 'common sense' approach.
- First aid trained and qualified.
- Experience liaising and working with contractors and third-party engineers, acting professionally and being comfortable to take things forward with them.
- Some knowledge and experience in working on a helpdesk system or tool - responding to, creating and closing calls or requests from customers.
Benefits
We offer a competitive salary and a range of flexible benefits
- 25 days holiday entitlement, with the option to buy extra or sell days.
- Generous pension.
- Family-friendly policies, including enhanced maternity pay, carers and dependants leave.
- Employer-provided benefits such as private medical insurance, virtual GP, critical illness cover, life assurance cover, to name a few.
- Choice of voluntary benefits including a technology scheme, cycle-to-work scheme, will-writing service, among others.
- Gym membership discounts and a fully equipped on-site gym open 24/7 in London.
- Equal Opportunities
The Financial Ombudsman Service is an equal opportunities employer.
All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We are a Disability Confident Leader and welcome applications from diverse backgrounds.
Reasonable adjustments can be made on request.
Facilities Officer employer: Financial Ombudsman Service
Join a dynamic team at the Financial Ombudsman, where our values of Purpose, Ambition, Respect, and Trust create a supportive and inclusive work culture. As a PMO Lead in London, you'll benefit from flexible working arrangements, extensive personal and career development opportunities, and a strong focus on employee wellbeing. With a commitment to diversity and a range of generous benefits, including private medical insurance and gym membership discounts, we invite you to help shape how change is delivered across our organisation.
Contact Details:
Financial Ombudsman Service Recruitment Team
