At a Glance
- Tasks: Lead the development of tech-driven customer journeys and collaborate on innovative digital projects.
- Company: Join the Financial Ombudsman Service, a leader in promoting fairness and transparency.
- Benefits: Enjoy 25 days holiday, generous pension, private medical insurance, and gym discounts.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact by shaping technology that enhances customer experiences.
- Qualifications: Proven experience as a digital product owner in fast-paced environments.
The predicted salary is between 65221 - 75000 £ per year.
Product Owner – Financial Ombudsman Service
Working hours: 35 hours per week, full‑time with flexible part‑time options.
Reporting to: Platform Owner.
The hybrid working policy requires at least four days in the office each fortnight.
Responsibilities
- Support the development of future tech‑enabled customer and employee journeys.
- Collaborate with a platform owner to build and mature the roadmap for Digital Front Door and Ombudsman Connect.
- Advocate the value of products, identifying opportunities to support and enable the organisation.
- Build strong relationships with casework teams, enabling functions and technology colleagues (internal and external suppliers).
- Communicate effectively between all parties to ensure deliverables move the organisation forward.
- Understand how applications function and how they drive organisational outcomes.
- Shape and deliver changes that maximise the effectiveness of technology products, ensuring high quality and stakeholder satisfaction.
- Work with the platform owner to establish a vision for technology products that aligns with strategic objectives.
Qualifications
- Available to start in September.
- Demonstrable track record as a digital product owner or significant evidence of contributing to technology changes that support organisational goals, including scoping and refinement stages.
- Experience in a fast‑paced environment across multiple digital/transformation projects, prioritising workload effectively.
- Experience working with other product or platform owners to deliver meaningful product change through both internal and external delivery teams.
- Experience engaging with governance and stakeholders, including senior leadership and technology colleagues.
- Evidence of aligning technology changes with operational challenges to unlock improvements for customers and colleagues.
- Good match with the organisation’s values.
- Ability to adapt communication style to present complex issues simply and engagingly.
- Ideally, a solid understanding of the Financial Ombudsman Service and the work it delivers.
Benefits
- 25 days holiday entitlement, with the option to buy or sell days.
- Generous pension scheme.
- Family‑friendly policies, including enhanced maternity pay and carers/dependants leave.
- Employer‑provided private medical insurance, virtual GP, critical illness cover and life assurance.
- Voluntary benefits such as a technology scheme, Cycle to Work scheme and will‑writing service.
- Gym membership discounts and a fully equipped on‑site gym (London only) open 24/7.
- Equal Opportunity and Diversity
The Financial Ombudsman Service is an equal opportunities employer and a Disability Confident Leader.
All applicants will be treated fairly and equally, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We celebrate diversity and are committed to creating an inclusive environment for all team members.
Disabled applicants who fulfil the minimum criteria will be progressed to the next stage of the process.
Reasonable adjustments can be requested.
Additional Information
For more details about our values, refer to https://www. financial-ombudsman. org. uk/who-we-are/aims-values.
For information on diversity and inclusion, visit https://www. financial-ombudsman. org. uk/who-we-are/aims-values/diversity-inclusion.
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Digital Product Owner employer: Financial Ombudsman Service
Join a dynamic team at the Financial Ombudsman, where our values of Purpose, Ambition, Respect, and Trust create a supportive and inclusive work culture. As a PMO Lead in London, you'll benefit from flexible working arrangements, extensive personal and career development opportunities, and a strong focus on employee wellbeing. With a commitment to diversity and a range of generous benefits, including private medical insurance and gym membership discounts, we invite you to help shape how change is delivered across our organisation.
Contact Details:
Financial Ombudsman Service Recruitment Team
