Cyber Security Analyst

About Us

The Financial Ombudsman Service is an independent, not-for-profit organisation that helps resolve disputes between consumers, small businesses, and their financial service providers. We play a vital role in UK financial services by providing fair, impartial decisions that are trusted by all parties.

What You’ll Do

You will be responsible for the continual management and improvement of our security monitoring, detection, and response capabilities, protecting our employees, assets, and data, and responding to events that could adversely affect the organisation’s reputation or day-to-day operations.

Minimum Criteria

• Awareness of cyber security frameworks and standards such as NIST, MITRE ATT&CK, and ISO27001
• Demonstrable experience working within an Information Security or Cyber Security function, ideally in an operational or SOC-aligned analyst role
• Experience working with, or alongside, a Managed Security Service Provider (MSSP), including reviewing alerts and driving service improvements
• Hands-on experience with SIEM platforms, particularly Microsoft Sentinel
• Demonstrable experience refining, tuning, or creating detection rules and analytics, including use of KQL or equivalent query languages
• Experience triaging security alerts, distinguishing false positives from genuine threats, and improving detection quality over time
• Experience performing end-to-end security investigations (including sensitive incidents such as brand impersonation or fraud attempts) and identifying root causes using effective analytical techniques
• Experience with phishing simulation tools and security awareness outcomes

What You’ll Bring

• Strong communication skills, with the ability to translate technical findings into clear, actionable insights for non-technical stakeholders
• The ability to prioritise work effectively in a fast-paced operational environment, taking ownership of outcomes and continuous improvement
• Awareness and understanding of cyber security frameworks and standards such as NIST and ISO27001

Benefits

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various family-friendly policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as private medical insurance, virtual GP, critical illness cover, life assurance cover
• Choice of voluntary benefits including technology scheme, cycle-to-work scheme, will-writing service, gym membership discounts, and on-site gym 24/7 in London

Equal Opportunity

The Financial Ombudsman Service is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from under-represented groups across all communities. All applicants will be treated fairly and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We are a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need.

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This advert may end earlier than the date specified, so please don't delay and apply now. Applicants who determine that their CV or supporting statement was generated using AI tools may be withdrawn from consideration.