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- Tasks: Lead business intelligence reporting and collaborate with key stakeholders to drive data-driven decisions.
- Company: Join the Financial Ombudsman Service, a values-led not-for-profit organisation.
- Benefits: Enjoy hybrid working, competitive salary, health plans, and personal development opportunities.
- Why this job: Make a real impact in financial services while developing your career in a supportive environment.
- Qualifications: Experience with business intelligence software, team management, and strong communication skills required.
- Other info: Diverse, inclusive culture with excellent growth potential and flexible working options.
The predicted salary is between 71000 - 79000 £ per year.
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We’re not just hiring — we’re inviting you to build the future with us. If you’re curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: 12-month FTC
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £78,925 (London) or £71,750 (regional)
Location: London / Coventry / Manchester
Reporting to: Head of Business Analysis and Insight
By joining our team, you’ll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.
About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do: Our Business Intelligence Lead is responsible for all reporting that is delivered across the organisation including our casework teams, finance and HR. In this role, you’ll be responsible for ensuring that the gathering of requirements and reporting is achieved working in a collaborative way with key stakeholders so it can be delivered quickly, accurately and in an easy-to-use way. You will be taking on this role for a critical period in the organisation, as we develop our reporting strategy and look to make use of additional tools and technology. Your team leadership and technical expertise will be critical. You’ll develop and maintain strong relationships with internal stakeholders to make sure that the organisation has access to the information it needs in order to make decisions. You’ll be responsible for the best use of our business intelligence software and working closely with the head of Business Analysis and insight in our strategic thinking on what reporting requirements we may need for the future.
Minimum Criteria:
- You will have experience working with business intelligence software, and have direct experience of the software development life cycle as well as excellent technical knowledge and practical knowledge of providing business reporting.
- Demonstrable experience of managing a team including giving feedback, coaching and developing team members as well as helping to prioritise work.
- Ability to communicate complex data to different stakeholder groups, including senior leadership.
- A strong track record of project management as well as identifying and implementing system and process improvements.
- Strong experience in Power BI, SQL and Microsoft Azure Data platform.
Why You’ll Love Working with Us: We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Flexibility: hybrid, or in-office
Wellbeing: Health plan, gym memberships, mental health support
Growth: We invest in your future with courses, mentorship, promotions
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy: Apply in a few minutes: Please upload a copy of your CV. Applications need to be submitted by Midnight on the 17th March 2026. Due to high application numbers we receive this advert may end earlier than the date specified, so please don’t delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications: We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Join our community – This is a great opportunity to learn about the Financial Ombudsman and the work that we do.
Business Intelligence Lead in Coventry employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Intelligence Lead in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Business Intelligence Lead role. Keep it concise and focus on how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Intelligence Lead in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Intelligence Lead role. Highlight your experience with business intelligence software, project management, and team leadership to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your values align with ours. Don’t forget to mention your desired working pattern if you have one!
Showcase Your Technical Skills: We want to see your expertise in Power BI, SQL, and Microsoft Azure Data platform. Include specific examples of how you've used these tools in your previous roles to solve problems or improve processes.
Be Authentic: We value authenticity, so be yourself in your application. Avoid using AI-generated content, as we want to hear your unique voice and perspective. Let us know who you are and what drives you!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Business Intelligence Tools
Make sure you brush up on your knowledge of Power BI, SQL, and Microsoft Azure Data platform. Be ready to discuss how you've used these tools in past projects and how they can be applied to the role you're interviewing for.
✨Showcase Your Leadership Skills
As a Business Intelligence Lead, you'll need to demonstrate your experience in managing teams. Prepare examples of how you've coached team members, prioritised work, and provided feedback. This will show that you can lead effectively in a collaborative environment.
✨Communicate Complex Data Simply
Practice explaining complex data concepts in a straightforward manner. Think about how you would present this information to different stakeholders, especially senior leadership. Clear communication is key in this role!
✨Align with Company Values
Familiarise yourself with the Financial Ombudsman’s values: Purpose, Ambition, Respect, and Trust. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture.