At a Glance
- Tasks: Investigate financial disputes and make fair decisions from home.
- Company: Join the Financial Ombudsman Service, a leader in resolving financial disputes.
- Benefits: Enjoy a competitive daily rate, remote work, and comprehensive training.
- Other info: This is a 12-month assignment with opportunities for growth and increased pay.
- Why this job: Make a real impact in the banking sector while developing your skills.
- Qualifications: Experience in dispute resolution and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Contingent Investigator - General Banking role at Financial Ombudsman Service
Join to apply for the Contingent Investigator - General Banking role at Financial Ombudsman Service
Direct message the job poster from Financial Ombudsman Service
We are currently recruiting for Contingent Investigators. This assignment will be home-based for the duration of the assignment – which is 12 months – and must be carried out from the UK – for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland. It will pay a starting rate of £200 per day (Umbrella) – increasing to £250 after accreditation – to join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.
As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.
The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.
The ideal candidate for this assignment will -
· have experience of resolving complaints/disputes and being the decision maker
· have knowledge of either the banking sector or lending within a consumer credit environment
· have excellent problem solving and decision-making skills, with outstanding attention to detail
· have a focus on quality, customer service and doing the right thing
· have great written and verbal communication skills
· be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure
· have experience managing conflicting deadlines with great time management skills
This role will specialise in General Banking – meaning we are seeking industry specialists in this arear.
In return you will be rewarded with a generous day rate – with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company.
The available start date is 27th March 2023 and the initial tenure for the assignment is 12 months. This full-time Contingent Investigator assignment is deemed to be inside IR35, with a daily PAYE rate of £150.53 and Umbrella rate of £200 per day. The rate will increase to £188.17 per day PAYE or £250 per day Umbrella after accreditation, with the opportunity to earn more.
Should you have the right experience, or feel that your skills are relevant and transferable to this assignment, please apply with your most up to date version of your CV and we will be in contact to give you more information.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Finance
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#J-18808-LjbffrContingent Investigator - General Banking employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer that offers a supportive and flexible work environment, allowing you to work from home while engaging in meaningful dispute resolution within the banking sector. With competitive pay rates and comprehensive training, employees are empowered to grow their expertise and make impactful decisions, all while enjoying a culture that prioritises quality customer service and professional development.
Contact Details:
Financial Ombudsman Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contingent Investigator - General Banking
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Financial Ombudsman Service. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Financial Ombudsman Service.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Financial Ombudsman Service. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Contingent Investigator - General Banking
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Financial Ombudsman Service and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Financial Ombudsman Service how you can be a team player!
How to prepare for a job interview at Financial Ombudsman Service
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Financial Ombudsman Service.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Financial Ombudsman Service's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
