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- Tasks: Investigate financial disputes and make fair decisions from home.
- Company: Join the Financial Ombudsman Service, a leader in resolving financial disputes.
- Benefits: Enjoy a competitive daily rate, remote work, and comprehensive training.
- Why this job: Make a real impact in the banking sector while developing your skills.
- Qualifications: Experience in dispute resolution and strong communication skills required.
- Other info: This is a 12-month assignment with opportunities for growth and increased pay.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Contingent Investigator – General Banking role at Financial Ombudsman Service
Join to apply for the Contingent Investigator – General Banking role at Financial Ombudsman Service
Direct message the job poster from Financial Ombudsman Service
We are currently recruiting for Contingent Investigators. This assignment will be home-based for the duration of the assignment – which is 12 months – and must be carried out from the UK – for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland. It will pay a starting rate of £200 per day (Umbrella) – increasing to £250 after accreditation – to join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.
As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.
The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.
The ideal candidate for this assignment will –
· have experience of resolving complaints/disputes and being the decision maker
· have knowledge of either the banking sector or lending within a consumer credit environment
· have excellent problem solving and decision-making skills, with outstanding attention to detail
· have a focus on quality, customer service and doing the right thing
· have great written and verbal communication skills
· be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure
· have experience managing conflicting deadlines with great time management skills
This role will specialise in General Banking – meaning we are seeking industry specialists in this arear.
In return you will be rewarded with a generous day rate – with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company.
The available start date is 27th March 2023 and the initial tenure for the assignment is 12 months. This full-time Contingent Investigator assignment is deemed to be inside IR35, with a daily PAYE rate of £150.53 and Umbrella rate of £200 per day. The rate will increase to £188.17 per day PAYE or £250 per day Umbrella after accreditation, with the opportunity to earn more.
Should you have the right experience, or feel that your skills are relevant and transferable to this assignment, please apply with your most up to date version of your CV and we will be in contact to give you more information.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance
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Contingent Investigator - General Banking employer: Financial Ombudsman Service
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contingent Investigator - General Banking
✨Tip Number 1
Familiarise yourself with the Financial Ombudsman Service and its role in resolving disputes. Understanding their processes and values will help you align your answers during any discussions or interviews.
✨Tip Number 2
Highlight your experience in handling complaints and making decisions. Be ready to share specific examples that demonstrate your problem-solving skills and attention to detail, as these are crucial for the role.
✨Tip Number 3
Prepare to discuss your knowledge of the banking sector or consumer credit lending. Brush up on current trends and common issues within these areas to show your expertise and readiness for the role.
✨Tip Number 4
Practice your communication skills, especially for handling customer enquiries over the phone. Being able to build rapport and remain composed under pressure is essential, so consider mock calls to refine your approach.
We think you need these skills to ace Contingent Investigator - General Banking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in resolving complaints and disputes, particularly within the banking or consumer credit sectors. Use specific examples to demonstrate your problem-solving and decision-making skills.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your understanding of the role and why you are a good fit. Mention your attention to detail, customer service focus, and ability to manage conflicting deadlines, as these are key attributes for the position.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is free from errors and flows well. You might also want to include examples of how you've effectively handled customer enquiries in the past.
Highlight Relevant Training: If you have any training or certifications related to dispute resolution or the banking sector, be sure to mention them. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Financial Ombudsman Service
✨Showcase Your Experience
Make sure to highlight your experience in resolving complaints and disputes. Be prepared to discuss specific examples where you made decisions that led to positive outcomes.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of scenarios where you had to analyse complex information and make fair decisions, as this role requires strong analytical skills.
✨Communicate Clearly
Since the role involves handling customer enquiries, practice your verbal and written communication skills. Be ready to explain how you build rapport with customers and maintain composure under pressure.
✨Understand the Banking Sector
Brush up on your knowledge of the banking sector and consumer credit environments. Being able to discuss current trends or issues in these areas will demonstrate your expertise and interest in the field.