At a Glance
- Tasks: Lead the creation of impactful content and manage projects from start to finish.
- Company: Join the Financial Ombudsman Service, a not-for-profit making a difference.
- Benefits: Enjoy health plans, gym memberships, and opportunities for personal growth.
- Other info: Flexible working hours and a diverse, inclusive culture await you.
- Why this job: Make your mark by crafting clear narratives that help consumers and businesses.
- Qualifications: Experience in long-form writing and strong project management skills required.
The predicted salary is between 49200 - 49200 € per year.
Contract: Permanent. Working hours: Full time – 35 hours per week. Flexible part‑time or part‑time patterns are welcome. Salary: From £49,200. Location: London Exchange Tower, Canary Wharf (hybrid). Reporting to: Senior Content Manager.
About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that helps resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do
As content and publications lead, you’ll take ownership of high‑impact, long‑form written content that supports our statutory role. You’ll manage content projects end‑to‑end, provide editorial guidance, and collaborate with stakeholders to ensure clear, engaging, and accessible narratives.
Minimum Criteria
- Long‑form writing and editorial experience (external communications, editorial, copywriting or similar).
- Ability to communicate complex information clearly to different audiences.
- Strong project management capability – managing multiple contributors and tight deadlines.
- Stakeholder and senior engagement and influencing skills.
- Digital and audience‑focused content awareness, SEO, accessibility and plain English.
Preferred Experience
- Experience working in Government or Financial Services (beneficial but not essential).
Benefits
- Wellbeing: health plan, gym membership, mental health support.
- Growth: courses, mentorship, promotion opportunities.
- Culture: diverse, inclusive, collaborative, fun.
- 25 days holiday entitlement (with option to buy/sell days), generous pension, family friendly policies, private medical insurance, virtual GP, critical illness cover, life assurance, technology scheme, cycle to work, will‑writing service, gym membership discounts, on‑site gym 24/7.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Content and Publications Lead employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a dynamic and inclusive work culture in the heart of London at Canary Wharf. With a strong focus on employee wellbeing, professional growth opportunities, and a commitment to diversity, we empower our team members to thrive while making a meaningful impact in resolving financial disputes. Join us for a rewarding career where your contributions are valued and supported.
Contact Detail:
Financial Ombudsman Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Content and Publications Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of your past work that demonstrate your long-form writing and project management capabilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the Financial Ombudsman Service.
We think you need these skills to ace Content and Publications Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Content and Publications Lead role. Highlight your long-form writing experience and project management skills, as these are key to what we’re looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past work to show how you’ve communicated complex information clearly and managed multiple projects. We love seeing real-life applications of your talents.
Be Engaging and Clear:Remember, we value clear and engaging narratives. Write your application in a way that reflects this. Use plain English and make it easy for us to see your personality and passion for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our culture there!
How to prepare for a job interview at Financial Ombudsman Service
✨Know Your Content Inside Out
As a Content and Publications Lead, you'll be expected to have a strong grasp of long-form writing and editorial standards. Make sure you review your past work and be ready to discuss how you've tackled complex topics in a clear and engaging way.
✨Showcase Your Project Management Skills
Prepare examples that highlight your ability to manage multiple projects and contributors. Think about times when you met tight deadlines and how you coordinated with stakeholders to ensure everything ran smoothly.
✨Engage with Stakeholders
Demonstrate your influencing skills by preparing for questions on how you've engaged with senior stakeholders in the past. Be ready to share specific instances where your communication made a difference in project outcomes.
✨Emphasise Digital Awareness
Since the role requires an understanding of digital content and SEO, brush up on these topics. Be prepared to discuss how you've created accessible content and used plain English to reach diverse audiences effectively.
