At a Glance
- Tasks: Support customers and improve processes while gaining valuable HR knowledge.
- Company: Join the Financial Ombudsman Service, a leader in protecting people and operations.
- Benefits: Competitive salary, generous holiday, private medical insurance, and gym membership.
- Other info: Hybrid working model and a supportive, diverse workplace.
- Why this job: Kickstart your career with a 15-month apprenticeship and potential for a permanent role.
- Qualifications: 5 GCSEs including English and Maths; interest in Business Operations.
The predicted salary is between 26936 - 26936 £ per year.
Join the Financial Ombudsman Service’s Business Operations team where you will contribute to protecting the organisation’s people, operations and reputation while completing a 15‑month apprenticeship with the potential for a permanent role.
Contract & Location
- 15‑month Fixed‑Term contract (apprenticeship) with a permanent position offered upon successful completion.
- 35 hours per week, full time.
- Hybrid working – at least 4 days per fortnight in the Office, London, Exchange Tower.
Responsibilities
- Provide first‑line customer support on email, phone and in person, ensuring policy and process adherence.
- Process operational tasks for customers throughout the employee lifecycle.
- Manage your own workload and support team success.
- Identify areas of concern and suggest process improvements.
- Take ownership of personal development, building HR knowledge to pass the apprenticeship qualification.
- Use organisational systems and processes in line with policies.
Minimum Criteria
- 5 GCSEs grades A–C (or equivalent), including English and Maths.
- Not in full‑time education or receiving funding for other learning programmes during the apprenticeship.
- UK Right to Work for the entirety of the apprenticeship and residency in the UK for 3 years prior to start.
- Interest in Business Operations / Health and Safety.
Benefits
- Competitive salary: £26,936.
- 25 days holiday entitlement, with option to buy or sell days.
- Generous pension scheme.
- Private medical insurance, virtual GP, critical illness cover, life assurance.
- Gym membership and on‑site gym available in London.
- Technology scheme, Cycle‑to‑work scheme, will‑writing service, and other voluntary benefits.
Equality and Diversity
The Financial Ombudsman Service is an Equal Opportunity Employer and a Disability Confident Employer. All applicants will be treated fairly and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We welcome applications from under‑represented groups and provide reasonable adjustments when required.
Business Operations Co-ordinator (Apprentice) employer: Financial Ombudsman Service
The Financial Ombudsman Service is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. As a Business Operations Coordinator Apprentice, you will benefit from a competitive salary, generous holiday entitlement, and access to a range of health and wellness initiatives, all while working in the vibrant city of London. With a commitment to equality and diversity, this role provides a unique opportunity to grow within a respected organisation dedicated to protecting its people and operations.
Contact Details:
Financial Ombudsman Service Recruitment Team
