At a Glance
- Tasks: Manage Legal Expenses Insurance claims and ensure fair, compliant decisions.
- Company: Join Financial & Legal Insurance, part of the innovative Drive Further Collective.
- Benefits: Enjoy hybrid working, ongoing development, and a supportive culture.
- Other info: Be part of a growing team with excellent career growth opportunities.
- Why this job: Make a real difference for customers while building your career.
- Qualifications: Experience in claims handling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Financial & Legal Insurance, part of the Drive Further Collective, we're looking for an experienced Claims Handler to join our growing team. If you enjoy managing claims, making fair decisions, working closely with legal partners and delivering outstanding customer outcomes, we'd love to hear from you.
Why join us? At Financial & Legal, we're committed to helping customers navigate challenging situations with confidence. As part of the Drive Further Collective, we're investing in our people, technology and products to deliver exceptional service and create a workplace where colleagues can thrive. You'll join a supportive, collaborative team where your expertise is valued and where you'll have genuine opportunities to develop your technical knowledge, influence outcomes and build your career.
The role: As a GI Claims Handler, you'll manage Legal Expenses Insurance claims from first notification through to settlement, ensuring every decision is fair, compliant and customer-focused. You'll work closely with panel and non-panel solicitors, review policy coverage, manage reserves and monitor claim progression while maintaining the highest standards of regulatory compliance. This role offers an excellent opportunity for someone who enjoys combining technical claims expertise with stakeholder management and customer service.
What you'll be doing:
- Reviewing and assessing claims against policy cover and eligibility criteria
- Making clear, fair and evidence-based indemnity decisions
- Managing claims through their lifecycle to settlement
- Instructing and liaising with panel and non-panel legal representatives
- Monitoring costs, challenging budgets and controlling claim spend
- Setting and reviewing reserves
- Supporting vulnerable customers and delivering positive Consumer Duty outcomes
- Maintaining accurate records and management information
- Ensuring compliance with FCA requirements including Consumer Duty, ICOBS and DISP
- Identifying trends, risks and opportunities for continuous improvement
What we're looking for: We're interested in speaking with candidates who have:
- Previous claims handling experience within General Insurance, Legal Expenses Insurance or a related insurance environment
- Strong understanding of policy wordings and claims decision-making
- Knowledge of FCA regulations, including Consumer Duty, ICOBS and DISP
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving abilities
- A passion for delivering fair customer outcomes
It would be advantageous if you have experience working with legal expenses claims, delegated authorities, TPAs or quality assurance and file reviews.
What you'll get in return:
- Hybrid working
- Ongoing learning and development opportunities
- Support with professional development
- A collaborative and inclusive culture
- The opportunity to be part of a growing and ambitious business within the Drive Further Collective
About us: The Drive Further Collective brings together Financial & Legal Insurance, Magnus, MSL, Supportis and Dualdrive. Our mission is simple: to understand our customers' needs and support them through continuous investment in our people and processes. We pride ourselves on our values of Passion, Excellence, Development, Engagement and Collaboration.
Ready to drive your career further? Apply today and become part of a team that makes a real difference for customers when they need us most.
Contact Details:
Financial & Legal Insurance Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GI Claims Handler in Manchester
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We think you need these skills to ace GI Claims Handler in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Financial & Legal Insurance Company Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Financial & Legal Insurance Company Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Financial & Legal Insurance Company Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Financial & Legal Insurance Company Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Financial & Legal Insurance Company Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Financial & Legal Insurance Company Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
