At a Glance
- Tasks: Lead daily operations in a dynamic fintech environment, managing client accounts and payment processes.
- Company: Join a fast-growing fintech company based in London with a hybrid working model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a thriving industry.
- Why this job: Make a real impact in the fintech space while developing your operational leadership skills.
- Qualifications: Experience in fintech operations, strong communication skills, and attention to detail.
The predicted salary is between 59400 - 72600 £ per year.
- Head of Operations – Fintech & Payments
- City of
- London - Hybrid Working
- We are looking for an experienced and hands-on
Head of Operations to join a growing London-based fintech as it continues to expand its payments and financial services business.
This is a key operational leadership role with responsibility for managing day-to-day operations across client IBAN issuing, payment processing and client account activities
, while ensuring transactions are processed efficiently, documentation is complete and accurate, and strong relationships are maintained with banking and payment partners.
The successful candidate will bring strong operational experience from a fintech or payments environment
, together with hands-on knowledge of payment operations, IBANs and banking relationships.
- What You’ll Be Responsible For
- Lead and oversee day-to-day operational activities across the business.
- Manage the operational lifecycle of client IBAN issuing and account services
, supporting a portfolio of clients.
- Oversee client transactions and ensure payments are processed accurately, efficiently and in line with internal procedures.
- Request, review and validate relevant client documentation and supporting information.
- Review and approve operational requests and transactions within appropriate internal controls and approval frameworks.
- Act as a key point of contact for correspondent banks, banking partners and payment institutions
, managing day-to-day operational communication.
- Maintain strong relationships with banking and payment partners and ensure operational matters are resolved promptly.
- Monitor client and account activity, escalating issues or unusual operational matters where appropriate.
- Support good-standing requirements across client relationships and banking arrangements.
- Work closely with Compliance, Risk, Finance and other internal teams to ensure smooth end-to-end operational processes.
- Identify opportunities to improve operational processes, controls and efficiency as the business scales.
- Develop and maintain clear operational procedures and ensure they are consistently followed.
- Provide regular operational updates and reporting to senior management.
- What We’re Looking For
- Proven operations experience within a fintech or payments company
- Hands-on experience managing
- IBANs, payment processing or client account operations
- Experience dealing directly with correspondent banks, banking partners or payment institutions on operational matters.
- Experience in a senior payments or operations role such as
- Head of Operations, Payments Manager, Payments Operations Manager or similar
- Strong experience reviewing and managing client documentation and transaction-related requirements.
- Excellent attention to detail and a strong understanding of operational controls, risk and governance.
- Ability to make sound decisions and take ownership of operational matters from start to finish.
- Strong communication and stakeholder-management skills.
- Comfortable working in a fast-paced and growing fintech environment.
- A hands-on and pragmatic approach, with the ability to balance operational efficiency with strong controls and governance.
Desirable
- Previous experience within an
Electronic Money Institution (EMI), Payment Institution (PI) or similar regulated payments business
- Experience managing
- IBAN issuing or similar account-based financial products
- Existing relationships or experience working with correspondent banking partners.
- Experience within a
- UK-regulated fintech or payments environment
- Applicants should be
- London-based or able to work regularly from London
This is an excellent opportunity for an experienced fintech/payments operations professional to take ownership of a key operational function within an ambitious and growing business.
Operations Development Executive in London employer: Financial House
At Financial House, we pride ourselves on being a dynamic and innovative employer, offering our First Line AML Specialists a vibrant work culture that fosters collaboration and professional growth. With a commitment to compliance and excellence, we provide comprehensive training and development opportunities, ensuring our employees are equipped with the latest knowledge in AML and KYC processes. Located in a thriving financial hub, we offer competitive benefits and a supportive environment where your contributions directly impact our success as one of Europe's fastest-growing companies.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Development Executive in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Financial House. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Financial House.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Financial House. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Operations Development Executive in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Financial House and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Financial House how you can be a team player!
How to prepare for a job interview at Financial House
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Financial House.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Financial House's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
