Operations and Development Executive in London

• Head of Operations – Fintech & Payments
• City of
• London - Hybrid Working
• We are looking for an experienced and hands-on

Head of Operations to join a growing London-based fintech as it continues to expand its payments and financial services business.

This is a key operational leadership role with responsibility for managing day-to-day operations across client IBAN issuing, payment processing and client account activities

, while ensuring transactions are processed efficiently, documentation is complete and accurate, and strong relationships are maintained with banking and payment partners.

The successful candidate will bring strong operational experience from a fintech or payments environment

, together with hands-on knowledge of payment operations, IBANs and banking relationships.

• What You’ll Be Responsible For
• Lead and oversee day-to-day operational activities across the business.
• Manage the operational lifecycle of client IBAN issuing and account services

, supporting a portfolio of clients.

• Oversee client transactions and ensure payments are processed accurately, efficiently and in line with internal procedures.
• Request, review and validate relevant client documentation and supporting information.
• Review and approve operational requests and transactions within appropriate internal controls and approval frameworks.
• Act as a key point of contact for correspondent banks, banking partners and payment institutions

, managing day-to-day operational communication.

• Maintain strong relationships with banking and payment partners and ensure operational matters are resolved promptly.
• Monitor client and account activity, escalating issues or unusual operational matters where appropriate.
• Support good-standing requirements across client relationships and banking arrangements.
• Work closely with Compliance, Risk, Finance and other internal teams to ensure smooth end-to-end operational processes.
• Identify opportunities to improve operational processes, controls and efficiency as the business scales.
• Develop and maintain clear operational procedures and ensure they are consistently followed.
• Provide regular operational updates and reporting to senior management.
• What We’re Looking For
• Proven operations experience within a fintech or payments company
• Hands-on experience managing
• IBANs, payment processing or client account operations
• Experience dealing directly with correspondent banks, banking partners or payment institutions on operational matters.
• Experience in a senior payments or operations role such as
• Head of Operations, Payments Manager, Payments Operations Manager or similar
• Strong experience reviewing and managing client documentation and transaction-related requirements.
• Excellent attention to detail and a strong understanding of operational controls, risk and governance.
• Ability to make sound decisions and take ownership of operational matters from start to finish.
• Strong communication and stakeholder-management skills.
• Comfortable working in a fast-paced and growing fintech environment.
• A hands-on and pragmatic approach, with the ability to balance operational efficiency with strong controls and governance.

Desirable

• Previous experience within an

Electronic Money Institution (EMI), Payment Institution (PI) or similar regulated payments business

• Experience managing
• IBAN issuing or similar account-based financial products
• Existing relationships or experience working with correspondent banking partners.
• Experience within a
• UK-regulated fintech or payments environment
• Applicants should be
• London-based or able to work regularly from London

This is an excellent opportunity for an experienced fintech/payments operations professional to take ownership of a key operational function within an ambitious and growing business.