Financial House is a fast-growing financial services provider delivering multi-currency account, payment and Banking as a Service (BaaS) solutions to businesses and fintechs.
Through technology and API infrastructure, clients can embed IBAN accounts and payment capabilities directly into their products, with connectivity across key payment rails including SEPA, Faster Payments, BACS, CHAPS and SWIFT.
Recognised by the Financial Times and Statista as one of Europe’s 1,000 fastest-growing companies, we are now seeking an experienced Chief Operating Officer (COO) to lead and scale operations.
The Role
This is a senior leadership position with responsibility for the end-to-end operational performance of our IBAN account, payments and BaaS business.
The COO will oversee account and payment operations, BaaS partner management, operational controls, service delivery and transformation while working closely with Compliance, Risk, Technology, Product and senior leadership.
Key Responsibilities
- Develop and execute the operational strategy in line with the company's growth objectives.
- Lead the end-to-end operation of IBAN accounts and payment services, including onboarding, IBAN issuance, payment processing, reconciliation, safeguarding and payment investigations.
- Oversee the complete BaaS partner lifecycle, from due diligence and onboarding through to programme implementation, monitoring and offboarding.
- Scale payment and BaaS operations across new currencies, payment corridors, partners and client segments.
- Define and manage SLAs, operational support models and escalation processes.
- Drive operational efficiency through automation, technology integration and lean process improvement.
- Maintain high standards of operational resilience, service availability and customer experience.
- Work closely with Compliance and Risk on AML, KYC, safeguarding, transaction monitoring, fraud prevention and partner oversight.
- Strengthen internal controls, governance and operational risk management.
- Partner with Technology and Product teams to develop account, payment and embedded finance capabilities.
- Champion digital transformation, including real-time payments, open banking, API automation and AI-enabled monitoring.
- Build strong relationships with banking partners, payment schemes, fintech partners, BaaS clients and other key stakeholders.
- Provide executive-level leadership on operational strategy, performance and scalability.
Experience & Requirements
- 8+ years' progressive leadership experience within payments operations, account services or banking operations in a bank, EMI or regulated financial institution.
- Strong hands-on understanding of IBAN account operations and payment processing.
- Good knowledge of payment infrastructure, including SEPA, Faster Payments, BACS, CHAPS and SWIFT.
- Experience within Banking as a Service (BaaS), embedded finance or partner-led financial services.
- Experience overseeing partner onboarding, operational delivery and ongoing partner performance.
- Strong understanding of AML, KYC, safeguarding, PSD2 and payment scheme requirements.
- Proven experience leading and scaling operational teams and functions.
- Track record of delivering automation, process improvement and digital transformation.
- Strong commercial awareness with excellent senior stakeholder and partner management skills.
This is an opportunity to take a key executive leadership role within a growing fintech and help shape the next stage of its payments, account and BaaS operations.
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Chief Operating Officer (COO) – Fintech & Payments in City of London employer: Financial House
At Financial House, we pride ourselves on being a dynamic and innovative employer, offering our First Line AML Specialists a vibrant work culture that fosters collaboration and professional growth. With a commitment to compliance and excellence, we provide comprehensive training and development opportunities, ensuring our employees are equipped with the latest knowledge in AML and KYC processes. Located in a thriving financial hub, we offer competitive benefits and a supportive environment where your contributions directly impact our success as one of Europe's fastest-growing companies.
