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- Tasks: Collaborate with teams to implement changes in case management and enhance operational processes.
- Company: Join the FCA, a leading regulator ensuring fair financial markets in the UK.
- Benefits: Enjoy 25 days holiday, hybrid working, private healthcare, and a generous pension scheme.
- Why this job: Shape the future of regulatory services while working in a dynamic, agile environment.
- Qualifications: Experience in Salesforce, operational change, and business process design is essential.
- Other info: Be part of an inclusive culture that values diversity and promotes work-life balance.
The predicted salary is between 52400 - 61800 ÂŁ per year.
Workflow Change & Implementation Analyst
Division – Business Directed Change, Regulatory Case Management System
Salary – National (Edinburgh and Leeds) ranging from £52,400 to £61,800 and London £57,700 to £68,000 per annum (Salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.
Across the FCA, we use Salesforce as our core regulatory case management platform. It sits at the heart of many of our critical regulatory workflows, with c.2500 users of the platform, and c.450,000 cases being managed a year.
We’re looking for a talented Implementation and change analyst to join the Business Directed Change (BDC) department in RCMS. The department leads strategic projects that accelerate the FCA’s ambition to become a more data-led and outcomes-focused regulator, supports business-led product ownership for technology enabled transformation, and provides Salesforce service and support to all FCA users.
This is a new role and the successful candidate will be joining at a time when the organisation is establishing new ways of working, where business and technical teams are better integrated to deliver transformation, innovation, and continuous improvement to our Case Management tools. They will have experience of working with Salesforce, demonstrate business change and communication skills, and have the capability to support implementation and change across the division, influencing stakeholders at all levels.
Responsibilities
- Collaborate with stakeholders to understand the impact of CRM system change and implementation requirements in the business. Design and facilitate workshops and engagement activities with stakeholders to define change scope, impact and support requirements
- Manage rollout, prioritisation, and scheduling for operational and technical change relating to casework activity; take a holistic view of all change activity to minimise impacts on end user
- Make implementation and change strategy recommendations to senior stakeholders
- Own the end-to-end user experience, minimising user effort and championing user centred design best practice
- Support end user adoption from design, delivery and implementation, including, training, comms, and user testing
- Manage the deployment process and timings of CRM system change, ensuring technical deployment and operational change schedules are aligned, prioritised, and effectively managed
- Co-ordinate activity of operational support teams (training, frameworks, risk, QA etc) enabling a smooth transition for end-users
What will you get from the role?
- Opportunity to develop a deep understanding of how the FCA and Supervision operate and apply cross-FCA standards of best practice to the delivery of digital products into SPC
- Opportunity to shape the future of our Regulatory Case Management service
- Be part of our new “digital agile” ways of working which will change how the FCA operates – this role is at the forefront of new business-led product ownership and agile disciplines
- Opportunities to engage with a range of senior stakeholders on high profile and strategically important programmes of work
- Opportunity to work in a collaborative, learning environment with a team of talented and motivated colleagues
Required Skills
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.
- Experience of planning and prioritising operational change, building change strategies and providing recommendations to senior stakeholders
- Experience of working closely with operational functions including training, policy, process, risk and compliance. leveraging the expertise of multiple operational teams to deliver change, and engaging with stakeholders at all levels
- Experience working across technical and operational teams to deliver technical change into operational implementation
- Previous experience in operational process implementation and embedding
- Proven track record of successful delivery and making good judgements, including under pressure, in a mature Product-led organisation
- Process improvement experience, including business case development.
- Experience of delivery within matrix teams
- Experience working with CRM Systems (e.g. Salesforce) products and on case workflows, with an understanding of systems and data architectures, and user centred design best practice.
- Excellent analysis and problem-solving skills with a solution-oriented mindset
- Intellectually curious and resilience, able to thrive in a changing environment
- Ability to interpret data and management information to communicate a clear story of its meaning
Benefits of working at the FCA
- 25 days holiday per year plus bank holidays
- Hybrid working (work from home up to 60% of your time)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month
- Life assurance of eight times your basic salary
- Income protection
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares.
The FCA is an equal opportunities employer and welcomes applications from all sections of the community.
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Workflow Change & Implementation Analyst employer: Financial Conduct Authority
Contact Detail:
Financial Conduct Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workflow Change & Implementation Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the FCA on LinkedIn. Ask them about their experiences and any tips they might have for your application process. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for those interviews! Research common questions for Workflow Change & Implementation Analyst roles and practice your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your Salesforce knowledge! If you've worked with Salesforce before, be ready to discuss specific projects or challenges you've faced. Highlight how you’ve used it to drive change and improve processes – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the role and the organisation. Get your application in and let’s get you that interview!
We think you need these skills to ace Workflow Change & Implementation Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Workflow Change & Implementation Analyst role. Highlight your experience with Salesforce and any relevant operational change projects to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at the FCA. Keep it engaging and personal – we want to get to know you!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully tackled challenges in previous roles. We love candidates who can demonstrate their analytical and solution-oriented mindset!
Apply Through Our Website: Remember, the best way to apply is through our online portal. It’s straightforward and ensures your application gets to us directly. Don’t miss out on this opportunity – we can’t wait to see what you bring to the table!
How to prepare for a job interview at Financial Conduct Authority
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss how you've used it in past roles, especially in relation to case management workflows. This will show that you understand the technical side of the job and can hit the ground running.
✨Prepare for Stakeholder Engagement
Since this role involves collaborating with various stakeholders, think of examples where you've successfully engaged with different teams. Prepare to share how you gathered requirements and facilitated workshops, as this will demonstrate your ability to influence and communicate effectively.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your analytical skills and solution-oriented mindset, especially in high-pressure situations. This will help illustrate your capability to thrive in a changing environment.
✨Understand the FCA's Mission
Familiarise yourself with the FCA's goals and values. Being able to articulate how your experience aligns with their mission to ensure fair and competitive financial markets will show your genuine interest in the role and the organisation.