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- Tasks: Coordinate training logistics and ensure smooth delivery of FCA Academy events.
- Company: Join the FCA, a leading regulator ensuring fair financial markets.
- Benefits: Enjoy 25 days holiday, hybrid working, private healthcare, and a solid pension plan.
- Why this job: Make a real impact on learning experiences in a supportive and inclusive environment.
- Qualifications: Experience in training coordination and strong organisational skills required.
- Other info: Flexible working arrangements available to suit your lifestyle.
The predicted salary is between 28800 - 43100 £ per year.
Training Coordinator (12-Month Fixed Term Contract)
Division – Operations
Department – Human Resources
Salary – National (Edinburgh and Leeds) ranging from £28,800 to £43,100 and London £31,600 to £47,400 per annum (Salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.
This role sits within our Organisational Capability team. The team work with ExCo and leadership teams to develop capability to meet evolving needs and deliver our priorities. We also partner with the business to identify and deliver training and professional development.
This role plays a key part in enabling learning at the FCA. You’ll provide high-quality logistical support and coordination for FCA Academy training events, both virtual and in-person. This includes scheduling training, coordinating with suppliers and trainers, organising resources and ensuring smooth delivery of sessions.
What will you be doing?
- Planning and coordinating training logistics, including scheduling, preparation of resources and ensuring training sessions are set up and ready to go
- Managing and responding to enquiries received via the training mailbox and being responsive and supportive to all stakeholders, colleagues and external providers
- Overseeing course and delegate waitlists and handling cancellations in accordance with agreed service levels and utilisation targets
- Acting as key point of contact for the Learning Management System (LMS), providing support with testing, issue resolution, feedback and identifying potential improvements
What will you get from the role?
- Play a key role in maintaining a smooth and positive learner experience at the FCA Academy
- Thrive in a busy but friendly environment, where your contributions and initiatives are highly valued
- Work within a team that supports your development and recognises your contributions
- Be part of a supportive and inclusive workplace that values support, communication and mutual respect
- Engage with colleagues at all levels within the organisation and liaise with external stakeholders
Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.
Minimum
- Proven experience in a similar training coordination role in a customer-focused or service environment
- Strong experience in administrative tasks and organisational management, with proven expertise in planning and coordinating activities or events effectively
- Confident and experienced in using IT systems and proficient in Microsoft Office applications
Essential
- Can perform effectively in a fast-paced setting and can adapt to changing needs
- Be a supportive team player who contributes positively and engages in effective communication
- Capable of independently managing your workload, taking initiative and navigating challenges with practical solutions
- Able to prioritise work and escalate issues appropriately, offering possible solutions where relevant
- Approaches customer interactions with professionalism, care and respect
- Ensures confidentiality is respected and acts with integrity
- Open to feedback and maintains a strong commitment to personal and professional development
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences.
Benefits of working at the FCA
- 25 days holiday per year plus bank holidays
- Hybrid working (work from home up to 60% of your time)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month
- Life assurance of eight times your basic salary
- Income protection
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares.
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Training Coordinator (12-Month Fixed Term Contract) employer: Financial Conduct Authority
Contact Detail:
Financial Conduct Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Coordinator (12-Month Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Training Coordinator (12-Month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Training Coordinator role. Highlight your relevant experience in training coordination and customer service, and don’t forget to mention any specific skills that match the job description.
Showcase Your Organisational Skills: Since this role is all about planning and coordination, give us examples of how you've successfully managed logistics or events in the past. We want to see your ability to juggle multiple tasks and keep everything running smoothly!
Be Personable and Professional: When writing your application, remember to convey your friendly and professional approach. We value effective communication, so let your personality shine through while maintaining a level of professionalism that reflects our values.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Financial Conduct Authority
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Training Coordinator role and its responsibilities. Familiarise yourself with the FCA's mission and how this position contributes to their goals. This will help you articulate why you're a great fit for the team.
✨Showcase Your Organisational Skills
Since this role involves planning and coordinating training logistics, be ready to share specific examples of how you've successfully managed similar tasks in the past. Highlight your experience with scheduling, resource preparation, and handling enquiries to demonstrate your capability.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability in a fast-paced environment. Prepare scenarios where you've had to manage multiple priorities or resolve issues effectively. This will show your potential employer that you can handle the dynamic nature of the role.
✨Engage with Your Interviewers
During the interview, don’t hesitate to ask questions about the team dynamics and the training programmes at the FCA. This not only shows your interest but also helps you gauge if the workplace culture aligns with your values. Remember, it’s a two-way street!