Senior Payments Firm Supervisor

Division: Payments & Digital Assets

Department: Supervision, Policy & Competition

Salary: National (Edinburgh and Leeds) ranging from £52,400 to £61,800 and London from £57,700 to £68,000 (salary offered will be based on skills and experience)

This role is graded as: Senior Associate – Regulatory

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in the Payments and Digital Assets directorate, the Market Intervention department supervises and drives regulatory standards in payments and crypto asset firms.

Role responsibilities

• Gain deep insights into financial markets by analysing how regulated firms generate revenue, assessing associated risks to customers and markets, and ensuring firms have robust controls to prevent harm, such as protecting customers’ money.
• Ensure industry integrity by evaluating firms’ compliance against regulatory rules and requirements, helping maintain trust and stability in the financial system.
• Shape the future of financial services by influencing senior leaders to improve their practices when standards aren’t met, and, in critical cases, taking decisive regulatory action to protect consumers and markets.
• Drive collaboration across borders by working proactively with colleagues at the FCA, other regulators, and law enforcement agencies in the UK and internationally, strengthening global financial resilience.

Skills required

• Proven experience of analysing complex information within the payments sector and making sound risk-based judgements.
• Proven experience of managing relationships with stakeholders at all levels, including senior management.
• Prior experience in managing high-volume casework, consistently meeting tight deadlines while maintaining high standards of accuracy and quality.
• Strong interpersonal and communication skills including ability to write briefings and letters.
• Experience of investigations or other problem-solving case work.
• Curiosity, drive and motivation to continually learn about and investigate issues within the firms and industry we supervise.
• Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work.
• Experience of successful teamwork, working with others to deliver outcomes and achieve tasks, and you will proactively offer your support to colleagues.
• Ability to prioritise workload and meet deadlines in a dynamic, fast-moving environment.

Benefits

• 25 days annual leave plus bank holidays.
• Hybrid model with up to 60% remote work.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful Information and Timeline

• CV Review/Shortlist: 21st January.
• Case Study Assessment and Interview: w/c 26th January.
• Job adverts close: January 18th at 23:59pm.