Senior Consumer Investments Supervisor

Division: Supervision, Policy and Competition

Department: Consumer Investments, Financial Crime Team (CIFC)

Salary: National (Edinburgh and Leeds) ranging from £53,000 to £60,000 and London £59,200 to £67,000 per annum (Salary offered will be based on skills and experience)

This role is graded as: Senior Associate, Regulatory

About the FCA and Team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). CIFC focuses on addressing investment fraud and protecting consumers by identifying risks and taking action against firms or individuals involved in fraud, money laundering, or other illegal activities. Its goal is to maintain consumer trust and ensure the financial services industry remains safe and secure.

Role Responsibilities

• Collating and analysing data from multiple sources, reviewing firm business models and strategies, and identifying how conduct risks could cause harm to consumers and/or markets.
• Reviewing firms risk management frameworks, control environment, monitoring and reporting arrangements, and the products firms manufacture and distribute, with a particular focus on financial crime.
• Prepare and deliver effective meetings with firms we supervise to advance the FCA’s key strategic and operational objectives.
• Developing direct supervision and mitigation strategies, setting clear expectations to firms, encouraging, persuading and where appropriate, using formal powers and tools to change conduct behaviour, and to deliver better outcomes for consumers.
• Building strong working relationships with internal stakeholders who can support the delivery of our supervision strategies.
• Understanding and applying FCA Principles and Handbook rules.
• Escalating issues as appropriate, including proposing proportionate, outcome focused solutions to FCA senior management and relevant governing committees.

Minimum Skill Requirements

• Prior experience of making timely risk‑based decisions with clear justification and putting an appropriate strategy in place.
• Demonstrable experience of analysing complex data and intelligence from various sources.
• Prior experience of communicating in a clear and concise manner with stakeholders.

Essential

• Experience reviewing complex data and intelligence to reach conclusions and make timely judgments, with the ability to think holistically, and consider how information or evidence fits into the bigger picture of consumer harm.
• Stakeholder management: you can build effective working relationships to support the delivery of supervisory objectives, flexing your style to build consensus and work with a range of diverse stakeholders.
• Good sense of accountability: you handle problems and move forward pragmatic action‑based solutions at pace.
• Organisational skills and prioritisation: you can effectively manage competing priorities, which may change at short notice, and be able to respond to changing priorities.
• Ability to communicate and negotiate while maintaining the integrity of the issues that need to be conveyed.
• Willingness to learn and develop, taking on new responsibilities and adopting a flexible and pragmatic approach to your work.

Benefits

• 25 days annual leave plus bank holidays.
• Non‑contributory pension (8-12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• A flexible benefits scheme designed around your lifestyle.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.