Senior Consumer Duty Delivery

Overview

Senior Consumer Duty Delivery

Division – Consumer Policy and Outcomes (CPO)

Salary – National (Edinburgh and Leeds) ranging from £52,400 to £61,800 and London £57,700 to £68,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.

We are recruiting for one permanent position and one 12-Month Fixed Term Contract within the Consumer Duty Delivery Team.

The Consumer Duty Delivery team is part of the Consumer Policy and Outcomes (CPO) Department, within the Cross Cutting Policy and Strategy Directorate. The directorate’s goal is to maintain a regulatory framework that sets clear standards we expect all firms and individuals operating in UK financial services to prevent harm to consumers and markets.

Since the Consumer Duty came into force in 2023, the Delivery team’s work has not stopped. Their work includes coordinating the FCA’s organisational Consumer Duty workplan and leading on cross-cutting initiatives such as consumer understanding, outcomes monitoring and work related to Smaller Firms. Currently, the team is focused on how the Duty is being embedded both within regulated firms and across the FCA itself.

What will you be doing?

• Support delivery of the current work programme, including cross-cutting projects on distribution chains, consumer understanding, and outcomes monitoring
• Work with the Consumer Duty Policy team and colleagues across sectors to join the dots, identify and address harm and develop internal and external publications
• Contribute to impactful projects such as work on smaller firms, raising awareness of the Duty externally and supporting with Authorisations, Supervision and Enforcement to ensure consistent understanding of the Duty
• Support senior leadership and colleagues across the FCA with briefing, speeches and training on the Consumer Duty
• Be involved in critical and impactful projects which will ensure the Duty can be most effective in achieving good outcomes for consumers

What will you get from the role?

• The role is dynamic, high-profile and offers a wide variety of responsibilities
• It offers opportunities to apply and grow your analytical, communication, planning and stakeholder management skills
• The work is truly cross-cutting, spanning sectors, business areas and Duty outcomes
• You will have the ability to influence how the Consumer Duty is implemented and developed
• The role provides the chance to engage with and influence stakeholders at various levels, both within the FCA and externally

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme)

Minimum

• Experience of analytical capability gained through research, economics, insight or policy work, using data from a variety of sources
• Experience in drafting and delivering complex and strategic written proposals and communications
• Experience in project work, combining input from experts and your own analysis to achieve a shared goal

Essential

• The ability to build expertise quickly on applying the Consumer Duty
• The ability to deploy existing expertise, or build expertise quickly, on how risks of harm to consumers can crystalise in specific sectors, portfolios and business models
• Proven experience in building and maintaining stakeholder relationships, both internal and external
• A background in leading the delivery of project work as part of high-performing multi-disciplinary teams
• The ability to work flexibly to achieve team goals and good outcomes for consumers
• Evidence of problem solving and organisational skills with the ability to manage and support a variety of priorities and issues

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA – Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Senior Associate – Regulatory
• This position is for one permanent role and one 12-Month Fixed Term Contract
• Advert Closing Date:16th September at 23:59pm
• CV Review/Shortlist: 18th September
• First Round Case Study Assessment: W/C 22nd September
• Competency Based Interview: W/C 29th September

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact Tahir Khan at tahir.khan1@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted.