Salesforce Administrator

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers and contributing to economic growth. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital‑first, data‑led smart regulator by delivering a secure, agile and cost‑effective technology and data ecosystem that promotes better decisions, transparency and operational efficiency. Sitting within DTI, the Core Technology team is the FCA’s digital backbone, delivering secure, scalable and resilient infrastructure for regulatory excellence.

Role Responsibilities

• Shape and enhance key SaaS platforms like Jira, Atamis, Adaptive Work and more, helping to build smarter, smoother digital experiences.
• Design and evolve workflows and new features in an Agile/Scrum environment where your insights genuinely contribute to improvement.
• Manage the delivery of product enhancements from configuration and integrations to upgrades ensuring systems stay reliable and future‑ready.
• Analyse complex issues as part of second‑ and third‑line support, collaborating closely with experienced vendor teams.
• Contribute to core service management processes across ERP products, keeping change, incident and request workflows running effectively.
• Join a tight‑knit DevOps team where knowledge‑sharing, practical learning and continuous growth are part of everyday life.

Skills required

• Extensive experience in system administration across SaaS or enterprise platforms, including configuring workflows, troubleshooting issues and delivering enhancements using tools such as Jira or Salesforce (Atamis).
• Demonstrated experience working in Agile environments, managing product backlogs, gathering requirements with stakeholders, supporting UAT and contributing to full change‑deployment cycles.
• Prior experience applying IT Service Management (ITIL) practices, resolving incidents, executing change processes and producing data‑driven reporting and analysis using advanced Excel skills.

Essential

• Demonstrated capabilities in problem‑solving, organisation and attention to detail, allowing for precise work, clear documentation and effective handling of competing priorities.
• Ability to communicate clearly and effectively, ensuring information is understood and enabling effective cross‑team collaboration.
• Experience with system integrations such as APIs, alongside knowledge of project management practices, quality assurance and assessing change impacts.
• Ability to plan effectively, manage your own workload and build trustworthy working relationships, with Agile delivery certifications considered highly desirable.

Benefits

• 25 days annual leave plus bank holidays.
• Hybrid model: minimum 40% office each month (50% for senior leaders; 60% for Directors and Executive Directors) – shifting to 50% from September for general staff.
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Timeline

Job adverts close: 9th February at 11.59 PM. CV Review/Shortlist: 10th – 11th February. Interview: W/C 23rd February. Your recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Security clearance

SC Clearance is required for this role (SC Guidance) – you will hold or will be required to obtain Security Check (SC) level vetting.