At a Glance
- Tasks: Support the Enforcement Market Oversight team with knowledge management and operational processes.
- Company: Join the FCA, a leading regulator ensuring fair financial markets in the UK.
- Benefits: Enjoy 25 days holiday, hybrid working, private healthcare, and a strong pension scheme.
- Other info: Flexible working arrangements available to suit your lifestyle.
- Why this job: Gain valuable experience and build a network in a supportive and dynamic environment.
- Qualifications: Strong communication skills and experience in fast-paced administrative roles required.
The predicted salary is between 25000 - 33333 £ per year.
Professional Business Support Operational Excellence Team – Permanent
Financial Conduct Authority (FCA) is seeking a dedicated Professional Business Support Operational Excellence team member. The role supports the Enforcement Market Oversight (EMO) division across knowledge & learning, production of management information, recruitment, FOI requests and risk management.
Responsibilities
- Provide high‑quality administrative support to EMO, Knowledge & Learning (K&L) and Operational Excellence teams, ensuring smooth operational processes.
- Manage day‑to‑day correspondence, purchase orders, invoices and travel arrangements, maintaining professional communication.
- Coordinate knowledge‑sharing events for the Forensic Investigators Network and plan, organize and deliver training courses and knowledge‑sessions.
- Maintain and update FCA Intact system records to support regulatory compliance and data accuracy.
- Prepare agendas, coordinate briefings, manage meeting documents and pending actions; oversee inbox management and follow up on actions.
What you will get
- Insight into the Enforcement & Market Oversight Division and a role in a supportive, collaborative team.
- Opportunity to expand skills, gain experience and advance career at FCA.
- Strong network with senior management and diverse stakeholders; broaden influence.
- Good knowledge of FCA systems.
Skills Required
- Proven experience delivering administrative support with strong written & verbal skills and stakeholder relationship management.
- Excellent organisational, prioritisation and time‑management skills in a fast‑paced environment.
- Experience managing high‑accuracy, detail‑focused tasks and confidential data.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Collaborative team player flexible to work independently and anticipate issues.
Our Values & Diversity
FCA is an inclusive employer dedicated to building an environment that respects individual strengths and viewpoints. We support employee resource groups and promote a healthy work/life balance.
Benefits
- 25 days holiday plus bank holidays.
- Hybrid working: up to 60% work from home.
- Private healthcare with Bupa.
- Non‑contributory pension – at least 8% of basic salary; tiers increase with age.
- Life assurance eight times basic salary.
- Income protection.
Application Support
We are committed to removing barriers in our application process. If you require adjustments for accessibility, please contact the recruiter using the details in the application portal.
Useful Information & Timeline
- Advert Closing Date: 22 October 2025
- CV Review/Shortlist: 24 October 2025
- Competency‑Based Interview: 5 November 2025
Contact & Application
Applications must be submitted through the online portal. For more information, contact Rumana Hussain at Rumana.Hussain@fca.org.uk.
Professional Business Support Operational Excellence Team - Permanent in City of London employer: Financial Conduct Authority
The FCA is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and development. With a strong focus on work-life balance, hybrid working options, and a comprehensive benefits package including private healthcare and a generous pension scheme, employees are empowered to thrive both personally and professionally. Joining the Enforcement Market Oversight Operational Excellence Team in Edinburgh or Leeds means becoming part of a dynamic team dedicated to ensuring fair financial markets while building valuable networks and skills.
Contact Details:
Financial Conduct Authority Recruitment Team
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