Professional Business Support Operational Excellence Team - Permanent in Leeds

Overview

Professional Business Support – Knowledge and Learning

Division – Enforcement Market Oversight

Department – Enforcement Intelligence and Specialist Services

Team – Digital Support, Business and Learning

Salary – National (Edinburgh and Leeds) ranging from £25,000 to £33,333.33 and London £27,500 to £37,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.

The Enforcement Market Oversight Operational Excellence Team is part of the Digital Support, Business and Learning Department within EISS. The team provide a wide range of services to the Enforcement and Market Oversight (EMO) division including knowledge and learning, production of management information, recruitment, dealing with Freedom of Information act requests and risk management on behalf of the division and providing operational support to investigation teams.

The successful candidate will predominantly work with the Knowledge and Learning Team but may be required to put time into other workstreams within the wider Op Ex team including participating in specific tasks with the Head of Department.

The EMO Knowledge and Learning team lead on knowledge management and delivery for EMO. Amongst our responsibilities we deliver technical training, oversee 15 Expert Groups, run various Knowledge sharing groups and forums, run a mentoring scheme, produce regular internal knowhow publications, manage the Enforcement Practice manual, paralegal manual and the Final Notice Database.

What will you be doing?

• Delivering high-quality support service to EMO, K&L team and Op Ex team when required, ensuring smooth and efficient operational processes for internal stakeholders

• Responsible for managing day-to-day correspondence, ensuring timely and professional communication, accurately processing purchase orders and invoices and efficiently handling travel arrangements

• Coordinate knowledge-sharing events for the Forensic Investigators Network, leveraging corporate experience in Knowledge & Learning and Operations tasks

• Efficiently plan, organize, and coordinate training courses and know-how sessions, including scheduling, preparing resources, and ensuring all sessions are fully set up and ready to run

• Maintaining and updating records within the FCA Intact system to support regulatory compliance and data accuracy

• Responsible for preparing agendas, coordinating briefings and managing meetings documents and pending actions. Oversee inbox management by monitoring emails, preparing agendas for the management meetings and following up actions where necessary

What will you get from the role?

• Insight into the Enforcement and Market Oversight Division

• An opportunity to be an important and integral part of a supportive team in a busy, friendly environment

• Expand your skills and gain valuable experience that will support your personal development and will help you develop and advance your career at the FCA

• An opportunity to build a strong network with senior management and a diverse mix of internal and external stakeholders – an excellent opportunity to strengthen your network and broaden your influence

• Good knowledge of various FCA systems

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme)

Minimum

• Proven experience in a role which has required strong written and verbal communication skills, along with the ability to cultivate and manage stakeholder relationships across all levels

• Proven experience working in a fast-paced environment, combining excellent organisational, prioritisation and time management skills, with the ability to work in a structured way and deliver high-quality results under tight deadlines

• Proven experience in delivering high-quality administrative support, including mailbox management, ensuring enquires all queries are responds to at the agreed deadlines

Essential

• Proficient in using Microsoft Office applications including Word, Excel, PowerPoint and Outlook

• Demonstrate ability to collaborate effectively within a team while maintaining the flexibility to work independently, take initiatives and anticipate potential issues, and propose practical solutions

• Ability to handle staff confidential and sensitive data with utmost discretion ensuring confidentiality is upheld at all times

• Prior experience in a role that involves a high level of accuracy and attention to detail ensuring precision in all tasks

• Capable of professionally engaging with senior internal and external stakeholders on both general and confidential matters

• Excellent interpersonal skills and a collaborative team player, adaptable to sudden changes and always ready to support colleagues

Our Values & Diversity

We are proud to be an inclusive employer, and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know: 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)

• Life assurance of eight times your basic salary

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.

Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA -

Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Professional Support – Corporate

• Advert Closing Date: 22nd October 2025

• CV Review/Shortlist: 24th October 2025

• Competency Based Interview: WC 5th November 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact Rumana Hussain at

Rumana.Hussain@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted.