Professional Business Support - 12 Month Fixed Term Contract

Department: Payment Systems Market Interventions

Salary ranging from £25,000 to £31,200 and London from £27,500 to £34,300 (salary offered will be based on skills and experience).

This role is graded as: Professional Business Support, Corporate.

About the PSR and Team

Every time anyone uses a cash machine, transfers money, uses contactless, or gets paid, they use a payment system. Payment systems are always evolving and the PSR is here to make sure they work well for everyone. The PSR is an independent economic regulator led by interim Managing Director, David Geale – who is also FCA Executive Director, Payments and Digital Finance. Operationally the PSR is currently an independent subsidiary of the Financial Conduct Authority (FCA), however in March 2025 the Prime Minister announced that the PSR would be consolidated into the FCA. This transition will likely take some time and will follow a Government consultation, although the Government has already been clear that payment systems must continue to be effectively regulated. For the time being, therefore, the PSR continues to focus on delivering its important and impactful programme of work, collaborating closely with the FCA. The Payment Services Market Intervention Department (PSMI) you are applying to join will ultimately move into the FCA when the new legislation takes effect. Candidates should be aware, therefore, that there may be changes to their responsibilities as consolidation into the FCA progresses.

Role Responsibilities

• Provide high-quality administrative support to the PSMI team, ensuring work is well organised, efficiently coordinated and delivered at pace.
• Support the smooth running of team operations by managing core processes, including recruitment activity and joiner, mover and leaver administration.
• Coordinate meetings end-to-end, including scheduling, preparing materials and capturing accurate minutes and actions.
• Manage complex diaries and support managers with day-to-day coordination, ensuring priorities are effectively planned and delivered.
• Act as a central contact point through management of the team mailbox, using judgement to prioritise, respond or elevate queries.
• Maintain effective records management and compliance processes, including supporting inductions and carrying out required checks.
• Build strong working relationships and collaborate with colleagues, PAs and administrators across the PSR and FCA to support effective team delivery.

Skills required

• Proven experience providing high-quality administrative support to teams or senior individuals, including coordinating activities and managing stakeholder interactions.
• Effective written and verbal communication skills, with the ability to produce clear, professional correspondence and respond effectively to enquiries.
• Good working knowledge of Microsoft Office applications (Word, Excel, Outlook, OneNote), with the ability to use them effectively in a professional environment.

Essential

• Highly organised, with the ability to prioritise effectively and manage competing demands in a busy environment.
• Demonstrated ability to take ownership of tasks, using sound judgement to prioritise, make decisions and escalate where appropriate.
• Experience supporting team operations, including coordinating meetings, managing diaries and inboxes and supporting onboarding or recruitment activity.
• Good attention to detail, with a focus on accuracy when handling documentation, records and administrative processes.
• Ability to build and maintain effective working relationships across a wide range of stakeholders, contributing to collaborative team delivery.
• Ability to handle sensitive and confidential information with discretion, while adhering to established processes and standards.
• Proactive and solutions-focused approach, with a commitment to continuous improvement and enhancing ways of working.

Benefits

• 25 days annual leave plus bank holidays.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• A flexible benefits scheme designed around your lifestyle.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help – reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines

Job advert closes: Midnight, 7th June 2026.

CV Review/Shortlist: 9th June 2026.

Interview: w/c 15th June 2026.

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.