Performance Measurement Lead

Requirements

• Ability to analyse complex information and develop practical, well-reasoned recommendations that support effective decision making.
• Effective written and verbal communication skills, with the ability to communicate complex information clearly, simply and effectively.
• Ability to manage multiple priorities effectively, take initiative, and deliver high-quality outputs to agreed standards and deadlines, including when deadlines are tight.
• Experience of performance measurement, including indicator selection, direction and target setting, and reporting, combined with a practical understanding of the causal chain or logic model and similar evaluation approaches to assess how activities lead to outcomes and impacts.
• Evidence of ability to manage key stakeholders, building rapport and constructive relationships, including convincing stakeholders at all levels with clear, evidence-based arguments, while appropriately challenging where needed.
• Experience of working across teams and functions, facilitating coordination and contributing to shared outcomes.
• Ability to make clear, logical and timely decisions, identifying when to elevate issues appropriately.
• Responding positively to challenges, handling changing priorities, and remaining effective and flexible in a dynamic and demanding environment.
• Regularly identify opportunities to improve processes, approaches and outcomes, to create efficiencies and move these forwards.

What the job involves

This role is graded as: Lead Associate - Regulatory. We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

The Strategy Department plays a central role in setting the FCA’s direction, supporting priorities, and overseeing delivery of the FCA’s strategy. We work in a collaborative, matrix environment, bringing together expertise from across the organisation and partnering flexibly with teams to ensure a joined-up approach. We work closely with senior leadership, supporting Executive Committee (ExCo) and Board decisions with clear, evidence-based insight.

You will bring strong experience in performance measurement to join the Strategy Department. You will focus on further developing our approach to reporting and evaluation, and on strengthening how we measure and communicate progress against our strategy. You will focus on the measurement of the difference our work makes to consumers and markets (outcomes and impact), with an emphasis on strategic insight.

Design the delivery of complex performance measurement frameworks alongside a Technical Specialist and Lead Associate, improving metrics through benchmarking, target setting and refining methodologies to enhance how performance is assessed and understood.

Identify and deliver opportunities to improve efficiency in data collection and reporting, increasing the use of automation and AI to streamline processes and enhance consistency and scalability.

Conduct analysis and interpretation of performance data to assess delivery against strategy, identifying what is working and where course correction is required to maintain alignment with organisational priorities.

Provide clear, joined up insights that add value and directly support decision making across the organisation, ensuring analysis translates into actionable outcomes.

Deliver clear and effective communication of performance insights, including presenting outputs to Executive Committee and Board and supporting transparent external reporting through the FCA Annual Report.

Act as an experienced professional in performance measurement methodologies, advising colleagues and helping to establish and maintain high standards across the organisation.

Operate as an individual contributor while supporting and guiding junior colleagues and taking on line and task management responsibilities where required to build capability within the team.

Proactively support wider Strategy Department priorities, flexing to emerging needs and changing priorities and contributing to cross-team initiatives.